- Seller Name
- Flipkart
- Company Name
- Flipkart India Private Limited
- Product Name
- Lenovo L24-4C Monitor
- Website Name
- Flipkart.com
- Customer Care Number
- +91 4467000400
- Loss Amount
- 7965
- Ratings
- Opposite Party Address
- Flipkart India Private Limited
House No. 1, Dr. Ram Govind Singh Path,
Behind Panch Shiv Sai Mandir,
Kankarbagh, Patna, Bihar – 800020.
I purchased a Lenovo monitor from Flipkart, but the monitor was defective when I received it.
I contacted Lenovo customer support and raised a complaint regarding the defective monitor. Lenovo inspected the monitor through a video call and confirmed that the issue was genuine. They were ready to process the case as a Dead-on-Arrival (DOA) case.
However, Lenovo asked me to provide the Flipkart invoice showing the monitor's serial number. The invoice provided by Flipkart does not contain the serial number of the monitor.
I immediately contacted Flipkart customer support and requested them to update the invoice with the correct serial number. I have contacted Flipkart support multiple times over the last several days, but the issue has still not been resolved.
This has created a situation where Lenovo is ready to help me with the defective product, but they cannot proceed because Flipkart has not provided the required invoice.
Lenovo has also been contacting me and asking for the updated invoice. I have explained the situation to Flipkart several times, but I am still being asked to wait for an update.
I have already spent a lot of time contacting customer support through different channels, but I have not received a proper resolution or a clear timeline.
I am requesting Flipkart to immediately provide a corrected invoice containing the correct serial number of my Lenovo monitor so that Lenovo can process my DOA/replacement case.
I have supporting documents, including the invoice, Lenovo service case details, and records of my communication with Flipkart and Lenovo.
I request that this matter be resolved urgently because the delay is preventing me from getting a resolution for a defective product that I received.
I contacted Lenovo customer support and raised a complaint regarding the defective monitor. Lenovo inspected the monitor through a video call and confirmed that the issue was genuine. They were ready to process the case as a Dead-on-Arrival (DOA) case.
However, Lenovo asked me to provide the Flipkart invoice showing the monitor's serial number. The invoice provided by Flipkart does not contain the serial number of the monitor.
I immediately contacted Flipkart customer support and requested them to update the invoice with the correct serial number. I have contacted Flipkart support multiple times over the last several days, but the issue has still not been resolved.
This has created a situation where Lenovo is ready to help me with the defective product, but they cannot proceed because Flipkart has not provided the required invoice.
Lenovo has also been contacting me and asking for the updated invoice. I have explained the situation to Flipkart several times, but I am still being asked to wait for an update.
I have already spent a lot of time contacting customer support through different channels, but I have not received a proper resolution or a clear timeline.
I am requesting Flipkart to immediately provide a corrected invoice containing the correct serial number of my Lenovo monitor so that Lenovo can process my DOA/replacement case.
I have supporting documents, including the invoice, Lenovo service case details, and records of my communication with Flipkart and Lenovo.
I request that this matter be resolved urgently because the delay is preventing me from getting a resolution for a defective product that I received.