ishank2699
New member
- Seller Name
- Flipkart
- Company Name
- Flipkart Internet Private Limited
- Product Name
- Sleepwell Orthopedic Impression Memory Foam Mattress - Queen Blue
- Website Name
- Flipkart
- Customer Care Number
- 04445614700
- Loss Amount
- 5883
- Ratings
- Opposite Party Address
- Mumbai
I am raising a critical escalation regarding my prepaid order OD438289873874754100.
I placed this order on 7 August, and it was originally promised for delivery by 11th August. It is now 18 August, and the order has been repeatedly rescheduled despite the tracking showing that the product has reached the nearest Mumbai hub multiple times since 11th August.
Your app currently marks the order as “PRIORITISED” and promises delivery within 48 hours, yet there is still no delivery. The tracking even states “As requested, delivery will be attempted soon” I have never requested any rescheduling.
I have paid the full amount upfront and, most importantly, I DO NOT WANT THIS ORDER CANCELLED. I waited specifically for this deal and want the product I purchased. I should not be forced to cancel because Flipkart is unable to fulfil its own delivery commitment.
I have contacted support repeatedly and have been told that the issue has been “escalated” and “prioritised,” but nothing is actually being resolved. This is extremely frustrating and unacceptable.
I need the existing order delivered immediately — not another rescheduled date, another escalation, or a cancellation.
Please treat this as a formal grievance and provide a concrete resolution and delivery commitment immediately. Failing this, I will have no option but to escalate the matter through the appropriate consumer grievance/legal channels.
I placed this order on 7 August, and it was originally promised for delivery by 11th August. It is now 18 August, and the order has been repeatedly rescheduled despite the tracking showing that the product has reached the nearest Mumbai hub multiple times since 11th August.
Your app currently marks the order as “PRIORITISED” and promises delivery within 48 hours, yet there is still no delivery. The tracking even states “As requested, delivery will be attempted soon” I have never requested any rescheduling.
I have paid the full amount upfront and, most importantly, I DO NOT WANT THIS ORDER CANCELLED. I waited specifically for this deal and want the product I purchased. I should not be forced to cancel because Flipkart is unable to fulfil its own delivery commitment.
I have contacted support repeatedly and have been told that the issue has been “escalated” and “prioritised,” but nothing is actually being resolved. This is extremely frustrating and unacceptable.
I need the existing order delivered immediately — not another rescheduled date, another escalation, or a cancellation.
Please treat this as a formal grievance and provide a concrete resolution and delivery commitment immediately. Failing this, I will have no option but to escalate the matter through the appropriate consumer grievance/legal channels.