arunkumar928
New member
- Seller Name
- Flipkart
- Company Name
- Flipkart
- Product Name
- Oppo k14 plus mobile
- Website Name
- https://www.flipkart.com
- Loss Amount
- 17844
- Ratings
,
I am writing to express my extreme disappointment and to escalate the issue
regarding my mobile phone order, which has still not been delivered despite
the promised delivery date of 13 October.
I placed this order during the Big Billion Days offer, trusting Flipkart to
deliver the product as promised. However, even after the scheduled delivery
date, I have not received my mobile phone.
When I contacted the logistics team, I was informed that they did not have
sufficient resources to deliver the product. Today, I received a call from
Flipkart asking me to cancel my order because of this issue.
This is completely unacceptable and extremely disappointing. I purchased
the mobile phone during the Big Billion Days sale to take advantage of the
special offer. Now, due to Flipkart's logistics issues, I am being asked to
cancel my order, even though I have done nothing wrong.
If I cancel the order, I may lose the sale price and the opportunity to
purchase the same mobile phone at the original offer price. Flipkart should
not make customers bear the consequences of its internal logistics and
resource-management problems.
I request the Grievance Officer to intervene immediately and:
1. Arrange delivery of my original order without asking me to cancel it.
2. Honour the original Big Billion Days offer price.
3. Provide a clear explanation for the delivery failure and the request to
cancel my order.
4. Confirm a firm delivery date and ensure that this issue is resolved
without further delay.
I have already waited well beyond the promised delivery date. I expect
Flipkart to take responsibility for this situation and provide a fair
resolution rather than asking me to cancel an order because of its own
operational issues.
If Flipkart is unable to resolve this matter, I will consider filing a
complai
nt with the National Consumer Helpline.
Order ID:* OD338849895183326100
*Product:* Mobile Phone
*Promised Delivery Date:* 13 October
Logistics - FMPP4349046907
I am writing to express my extreme disappointment and to escalate the issue
regarding my mobile phone order, which has still not been delivered despite
the promised delivery date of 13 October.
I placed this order during the Big Billion Days offer, trusting Flipkart to
deliver the product as promised. However, even after the scheduled delivery
date, I have not received my mobile phone.
When I contacted the logistics team, I was informed that they did not have
sufficient resources to deliver the product. Today, I received a call from
Flipkart asking me to cancel my order because of this issue.
This is completely unacceptable and extremely disappointing. I purchased
the mobile phone during the Big Billion Days sale to take advantage of the
special offer. Now, due to Flipkart's logistics issues, I am being asked to
cancel my order, even though I have done nothing wrong.
If I cancel the order, I may lose the sale price and the opportunity to
purchase the same mobile phone at the original offer price. Flipkart should
not make customers bear the consequences of its internal logistics and
resource-management problems.
I request the Grievance Officer to intervene immediately and:
1. Arrange delivery of my original order without asking me to cancel it.
2. Honour the original Big Billion Days offer price.
3. Provide a clear explanation for the delivery failure and the request to
cancel my order.
4. Confirm a firm delivery date and ensure that this issue is resolved
without further delay.
I have already waited well beyond the promised delivery date. I expect
Flipkart to take responsibility for this situation and provide a fair
resolution rather than asking me to cancel an order because of its own
operational issues.
If Flipkart is unable to resolve this matter, I will consider filing a
complai
nt with the National Consumer Helpline.
Order ID:* OD338849895183326100
*Product:* Mobile Phone
*Promised Delivery Date:* 13 October
Logistics - FMPP4349046907