- Website Name
- Firstcry App
- Customer Care Number
- 911353501300
- Loss Amount
- 6291
- Ratings
- Opposite Party Address
- Firstcry
Rajashree Business Park, Plot No 114 Survey No 338
Tadiwala Road, Nr.Sohrab Hall, Pune - 411001
I am writing to express my extreme dissatisfaction regarding my order for the Babyhug Visby Wooden Cot, placed through the FirstCry app on 3 October 2026. At the time of purchase, the app clearly indicated that the product would be delivered by 4 October 2026, 8:00 PM. Based on this commitment, I proceeded with the purchase and made a payment of approximately ₹6,200.
It is now 9 October 2026, and the product has still not been delivered. What is even more frustrating is that the promised delivery date keeps getting automatically pushed to the next day without any valid explanation. Every time I contact customer care or raise a complaint, I receive the same generic response: that the issue has been escalated and that the product will be delivered "today." These assurances have repeatedly turned out to be false.
This level of service is completely unacceptable. If FirstCry is unable to fulfill delivery commitments, it should not advertise unrealistic delivery timelines merely to attract customers and secure payments. Displaying a delivery date that the company has no intention or ability to honor amounts to misleading customers and creating false expectations. Had I been informed of the actual delay, I would have considered alternative options instead of wasting my time and money.
As a customer, I have spent considerable time following up on this issue, contacting customer support multiple times, and dealing with the inconvenience caused by your failure to deliver as promised. The complete lack of accountability and meaningful action despite repeated complaints reflects poorly on your customer service standards.
I demand immediate action on this matter. Either ensure the product is delivered without any further delay or provide a full refund along with a clear explanation for this unacceptable lapse in service.
I expect a prompt resolution and not another false assurance or automated update.
It is now 9 October 2026, and the product has still not been delivered. What is even more frustrating is that the promised delivery date keeps getting automatically pushed to the next day without any valid explanation. Every time I contact customer care or raise a complaint, I receive the same generic response: that the issue has been escalated and that the product will be delivered "today." These assurances have repeatedly turned out to be false.
This level of service is completely unacceptable. If FirstCry is unable to fulfill delivery commitments, it should not advertise unrealistic delivery timelines merely to attract customers and secure payments. Displaying a delivery date that the company has no intention or ability to honor amounts to misleading customers and creating false expectations. Had I been informed of the actual delay, I would have considered alternative options instead of wasting my time and money.
As a customer, I have spent considerable time following up on this issue, contacting customer support multiple times, and dealing with the inconvenience caused by your failure to deliver as promised. The complete lack of accountability and meaningful action despite repeated complaints reflects poorly on your customer service standards.
I demand immediate action on this matter. Either ensure the product is delivered without any further delay or provide a full refund along with a clear explanation for this unacceptable lapse in service.
I expect a prompt resolution and not another false assurance or automated update.
