Television Faulty Television (TCL 55 UHD SMART GOOGLE TV 55P655) .

[Mastanvalis]

Dealer Name

Reliance Digital, Lakshmipuram, Guntur

Company Name

Reliance Digital

Product Name

(TCL 55 UHD SMART GOOGLE TV 55P655)

Customer Care Number

1800 889 1044

Loss Amount

40000

Ratings

1.00 star(s)

Opposite Party Address

The Manager,
Reliance Digital, Lakshmipuram,
Guntur - 522 007, Andhra Pradesh.

Purchase of a TCL 55 UHD SMART GOOGLE TV (Model: 55P655) made in the name of Mrs. MastanBee Shaik, bearing contact number 9014889968 and Relationship ID 9014889968 on 02/02/2025 for an amount of 31990 (INR - Thirty one Thousand Nine Hundred and Ninety) towards the TCL 55 UHD SMART GOOGLE TV (Model: 55P655) and 7499 (INR - Seven Thousand Four Hundred and Ninety Nine) towards 4 year extended warranty. The television was sold as a brand-new product; however, within a couple of days of purchase, it started exhibiting issues such as blurred images and requiring continuous restarts.

Despite multiple requests (like reference NO.0701423841 given by you) to replace the defective television, Reliance Digital has failed to take any action. Instead, in contradiction to the guaranteed policy and the extended warranty of four years (in addition to the one-year product warranty), we were pressured to opt for repairs instead of receiving a replacement for the faulty unit.

Notice RPAD has been sent 2 times to 1) The Manager, Reliance Digital, Lakshmipuram, Guntur - 522 007, Andhra Pradesh. 2) CEO, Reliance Retail Limited (Reliance Digital), 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai-400 002 with no response.

 

[TeamMember]

Dear @Mastanvalis

We have reviewed your details concerning the defective TCL 55" UHD Smart Google TV (Model: 55P655) and the subsequent lack of adequate service response. Such experiences can be distressing, especially when expectations of quality and reliability are not met.

Legal Grounds:​

Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Your situation, involving inadequate service and performance issues with the television, falls under this definition.

Recommended Actions:​

1. Immediate Steps:​

• Document All Communications: Keep records of all interactions with TCL, including emails, call logs, and service requests.

2. Escalation:​

• File a Complaint with the Consumer Forum: Approach your nearest Consumer Disputes Redressal Commission seeking redressal for the deficiency in service.
• Seek Legal Assistance: Consult with our legal professional to draft and send a formal legal notice to TCL, demanding resolution.

Documentation Required:​

• Proof of purchase (invoice or receipt).
• Service request numbers and correspondence with TCL.
• Any other relevant documents supporting your claim.

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Note: We can assist you in drafting the necessary case files and guide you through the process of filing complaints with the appropriate authorities.

Please let us know if you require further assistance.

Regards,
Support Team