- Seller Name
- Kaasa enterprises and Vastrakaar Creation LLP
- Company Name
- Myntra
- Product Name
- Liigne geometric printed half coverage lightly padded bra and twisted top
- Website Name
- Myntra
- Loss Amount
- 610
- Ratings
Hello Team,
I am raising this complaint regarding a recent online purchase from Myntra, where I had placed an order containing four products. Out of the four:
The two products were falsely marked as delivered, but was never received by me.
I would like to emphasize that I did not receive the undelivered item, nor did I sign or confirm any delivery. It appears that the delivery agent has falsely updated the status, which is a serious lapse and possibly fraudulent behavior.
Upon raising the issue with Myntra's customer service, I was assured that I would be refunded for both the non-delivered products .I have a call recording as proof where their executive confirmed the same. However, despite multiple follow-ups, Myntra has closed the complaint without resolution and refused the refund unjustly.
This is not just poor service – it is a violation of consumer rights. As a customer, I cannot be held accountable for errors or misconduct on the part of their logistics or internal process failures.
I request immediate action from the concerned authorities to:
Initiate an investigation against Myntra for wrongful delivery practices.
Instruct Myntra to issue a full refund for both the items.
Ensure that such malpractices are not repeated in the future.
All relevant details, order ID, screenshots, and call recording are available and will be submitted upon request.
Issue ID IN26090500314825459589 Kasa enterprises
2nd Issue ID IN26090715335674620200 Vastrakaar Creation LLP
**My Demands:**
Given that I have paid for the item and have not received it, I request Myntra to:
1. Conduct an immediate internal investigation with the logistics partner (including checking the delivery executive's GPS location and calling records).
2. Share the Proof of Delivery (POD) signature or OTP validation if any was used.
3. Initiate a full refund of ₹[Insert Amount] or arrange an immediate replacement of the missing product.
Thank you for your attention to this matter.
Sincerely,
Usha
I am raising this complaint regarding a recent online purchase from Myntra, where I had placed an order containing four products. Out of the four:
The two products were falsely marked as delivered, but was never received by me.
I would like to emphasize that I did not receive the undelivered item, nor did I sign or confirm any delivery. It appears that the delivery agent has falsely updated the status, which is a serious lapse and possibly fraudulent behavior.
Upon raising the issue with Myntra's customer service, I was assured that I would be refunded for both the non-delivered products .I have a call recording as proof where their executive confirmed the same. However, despite multiple follow-ups, Myntra has closed the complaint without resolution and refused the refund unjustly.
This is not just poor service – it is a violation of consumer rights. As a customer, I cannot be held accountable for errors or misconduct on the part of their logistics or internal process failures.
I request immediate action from the concerned authorities to:
Initiate an investigation against Myntra for wrongful delivery practices.
Instruct Myntra to issue a full refund for both the items.
Ensure that such malpractices are not repeated in the future.
All relevant details, order ID, screenshots, and call recording are available and will be submitted upon request.
Issue ID IN26090500314825459589 Kasa enterprises
2nd Issue ID IN26090715335674620200 Vastrakaar Creation LLP
**My Demands:**
Given that I have paid for the item and have not received it, I request Myntra to:
1. Conduct an immediate internal investigation with the logistics partner (including checking the delivery executive's GPS location and calling records).
2. Share the Proof of Delivery (POD) signature or OTP validation if any was used.
3. Initiate a full refund of ₹[Insert Amount] or arrange an immediate replacement of the missing product.
Thank you for your attention to this matter.
Sincerely,
Usha