Divya Raj
New member
- Seller Name
- Tweens
- Company Name
- Zivame
- Product Name
- Komli Non-Wired 3/4Th Coverage Push-Up Bra - Black
- Customer Care Number
- 08069305577
- Loss Amount
- 382
- Ratings
- Opposite Party Address
- Zivame
B 91,2nd Floor, ROOP NAGAR INDUSTRIAL AREA, LONI, GHAZIABAD, Uttar Pradesh, 201102
Ghaziabad - 201102
Uttar Pradesh
1) 50-Day Delay & False Assurances: I raised a valid return request on September 18, 2026, for Order #736637205 valued at Rs. 382/-. Despite 50 days of continuous follow-ups via calls, emails, and social media, Zivame failed to schedule a reverse pickup and repeatedly gave false written and verbal assurances that a courier partner would be assigned within "72 working hours."
2) Breach of Assurance & Unfair Burden: During follow-ups, a Zivame customer care executive explicitly assured me that Zivame would arrange the pickup and I would not have to ship the item myself. After wasting 50 days of my time, Zivame backtracked and instructed me to courier the product myself to their Ghaziabad warehouse without any monetary reimbursement for courier expenses.
3)
Unfair Trade Practice (Arbitrary Pin Code Excuse): Zivame now claims my pin code is "not serviceable for reverse pick up". If the pin code is serviceable for order delivery, refusing reverse pickup is arbitrary. Furthermore, Zivame never disclosed at the time of checkout that reverse pickup was unavailable for my pin code; had this been disclosed upfront, I would not have placed the order.
Relief Sought:
- Direct Zivame to immediately arrange the reverse pickup from my address and process the full refund of Rs. 382/- to my original source payment account.
- Award appropriate compensation for 50 days of mental harassment, wasted time, and gross deficiency in service.
2) Breach of Assurance & Unfair Burden: During follow-ups, a Zivame customer care executive explicitly assured me that Zivame would arrange the pickup and I would not have to ship the item myself. After wasting 50 days of my time, Zivame backtracked and instructed me to courier the product myself to their Ghaziabad warehouse without any monetary reimbursement for courier expenses.
3)
Unfair Trade Practice (Arbitrary Pin Code Excuse): Zivame now claims my pin code is "not serviceable for reverse pick up". If the pin code is serviceable for order delivery, refusing reverse pickup is arbitrary. Furthermore, Zivame never disclosed at the time of checkout that reverse pickup was unavailable for my pin code; had this been disclosed upfront, I would not have placed the order. Relief Sought:
- Direct Zivame to immediately arrange the reverse pickup from my address and process the full refund of Rs. 382/- to my original source payment account.
- Award appropriate compensation for 50 days of mental harassment, wasted time, and gross deficiency in service.
