Fake delivery status in amazon and product not delivered

[Sivamurugan]

Institute Name

Amazon

Loss Amount

455

Ratings

1.00 star(s)

I purchased a product through Amazon for a total amount of ₹7455. The order was marked as "Delivered" on the Amazon portal, but I never received the parcel.

I contacted Amazon Customer Care multiple times and informed them that the product had not been delivered. On several occasions, Amazon customer-care executives assured me that the product would be delivered again and provided a new delivery date. However, despite waiting until the promised dates, I have still not received the product.

The amount of ₹455 has already been paid by me, but neither the product nor a refund has been provided.

I have made several attempts to resolve the matter directly with Amazon, but the issue remains unresolved. I therefore request that appropriate action be taken against Amazon and the concerned seller for failure to deliver the product despite receiving payment and for repeatedly assuring me that the product would be delivered.

I request the following relief:

1. Immediate refund of the ₹455 paid by me, or delivery of the product if I still choose to receive it.
2. Appropriate compensation for the inconvenience, repeated follow-ups and mental harassment caused.
3. Appropriate action regarding the order being incorrectly shown as delivered when I did not receive it.
4. Any other relief that the competent authority considers appropriate.

I am attaching the order details, payment proof, delivery-status screenshots, customer-care conversations and other relevant documents for verification.