Varun John
New member
- Hotel Name
- hotel maurya international
- Website Name
- www.hotelmauryaintl.com
- Customer Care Number
- 044-23650052
- Loss Amount
- 5712
- Ratings
- Opposite Party Address
- Hotel Maurya International
Chennai, Tamil Nadu
Email: hotel_maurya@rediffmail.com
Phone: +91 9884554008
Complainant
Name: Varun John
Address: Mangalathil House,
Poolakkutty Po, Nedumpuramchal
Kannur, Kerala - 670 650
Phone: 9526052249
Email: johnvarunpjr@gmail.com
Opposite Party
Hotel Maurya International
Chennai, Tamil Nadu
Email: hotel_maurya@rediffmail.com
Phone: +91 9884554008
Manager: Mr. Majnu
Mobile: +91 9841823990
1. Facts of the Case
- The booked a room at Hotel Maurya International, Chennai for official company purposes, as the complainant’s company regularly books rooms at the said hotel.
- On 20-02-2026, an amount of ₹5,712/- was paid from the company bank account through NEFT towards room booking.
Transaction Details:
- Mode: NEFT
- Beneficiary: HOTEL MAURYA INTERNATIONAL
- UTR No: AXISP00771159103
- Amount: ₹5,712/-
- On 21-02-2026 morning, the hotel informed the complainant via phone that they had not received the payment.
- Based on this information, the complainant again paid ₹5,712/- through Google Pay (UPI) using the hotel’s QR code.
UPI Transaction ID: 641843894046 - Later on the same day, the hotel confirmed that payment was received twice and instructed the complainant to send a refund request email to hotel_maurya@rediffmail.com, assuring immediate refund after sending the email.
- The complainant sent the refund request email and subsequently sent two follow-up emails requesting refund.
- However, the opposite party has not provided any reply or acknowledgment to any of the emails sent by the complainant, nor have they communicated any valid reason for the delay in refund.
- Upon contacting the hotel reception (+91 9884554008), the complainant was directed to contact the manager Mr. Majnu.
- The complainant contacted Mr. Majnu (+91 9841823990) requesting refund. The manager demanded that the complainant send a voice message in Tamil via WhatsApp to process the refund, despite knowing the complainant does not speak Tamil.
- The manager assured that the refund would be credited on Friday, 27-02-2026, even stating that he would pay from his own pocket if required.
- As of today, the refund amount has not been credited, despite repeated emails, phone calls, and assurances.
The complainant respectfully prays that this Hon’ble Commission may:
- Direct the opposite party to refund ₹5,712/- immediately.
- Award compensation of ₹25,000/- for mental agony, harassment, and financial inconvenience.
- Award litigation costs.
- Pass any other order deemed fit in the interest of justice.
