Ayush lodha
New member
- Seller Name
- Mainstreet marketplace
- Company Name
- Mainstreet marketplace
- Product Name
- Google fit bit air fog
- Website Name
- https://marketplace.mainstreet.co.in/
- Customer Care Number
- +919137255719
- Loss Amount
- 12999
- Ratings
- Opposite Party Address
- SHOP NO 03, SUNBEAM CHS LTD, PERRY CROSS ROAD, BANDRA WEST, MUMBAI SUBURBAN, MAHARASHTRA - 400053
Complaint Regarding Non-Fulfilment of Order, Unreasonable Delay, and Failure to Provide Refund
I placed an order for Google Fitbit Air Classic Fog - OS on 3 July 2026 for ₹12,999 (Order No. MS125351).
Despite placing the order and waiting for the product, the company repeatedly failed to provide a proper resolution or timely update. Had I been informed earlier that the product could not be sourced, I could have purchased the same product elsewhere. Instead, I was kept waiting for more than a month while believing that my order would be fulfilled.
On 26 August 2026 at 7:49 PM, I contacted the company again and clearly requested immediate resolution. Since then, I have received no response or meaningful action.
I have also been trying to contact the company through WhatsApp for the past 2–3 days, but I have not received a proper response there either. This continued lack of communication is completely unacceptable.
The company has now informed me that it cannot fulfil the order and has offered ₹13,999 in store credit (₹12,999 order value + ₹1,000 compensation) or an alternative product. I have clearly rejected both and requested that my ₹12,999 be refunded directly to my bank account.
I do not accept store credit as a substitute for a refund. After this experience, I have no confidence in using the company’s website or services again. Providing store credit would effectively force me to continue doing business with a service I no longer trust.
My grievance is regarding the failure to fulfil the order, failure to communicate the product’s unavailability in a timely manner, prolonged delay, poor customer service, and failure to provide a direct refund despite my clear request.
I therefore request that the appropriate consumer authority direct the company to:
I have retained the relevant order details, payment records, emails, and WhatsApp communication attempts as evidence.
Despite giving the company multiple opportunities to resolve this matter directly, the issue remains unresolved. I am therefore filing this complaint through the consumer grievance mechanism and seeking appropriate relief.
I placed an order for Google Fitbit Air Classic Fog - OS on 3 July 2026 for ₹12,999 (Order No. MS125351).
Despite placing the order and waiting for the product, the company repeatedly failed to provide a proper resolution or timely update. Had I been informed earlier that the product could not be sourced, I could have purchased the same product elsewhere. Instead, I was kept waiting for more than a month while believing that my order would be fulfilled.
On 26 August 2026 at 7:49 PM, I contacted the company again and clearly requested immediate resolution. Since then, I have received no response or meaningful action.
I have also been trying to contact the company through WhatsApp for the past 2–3 days, but I have not received a proper response there either. This continued lack of communication is completely unacceptable.
The company has now informed me that it cannot fulfil the order and has offered ₹13,999 in store credit (₹12,999 order value + ₹1,000 compensation) or an alternative product. I have clearly rejected both and requested that my ₹12,999 be refunded directly to my bank account.
I do not accept store credit as a substitute for a refund. After this experience, I have no confidence in using the company’s website or services again. Providing store credit would effectively force me to continue doing business with a service I no longer trust.
My grievance is regarding the failure to fulfil the order, failure to communicate the product’s unavailability in a timely manner, prolonged delay, poor customer service, and failure to provide a direct refund despite my clear request.
I therefore request that the appropriate consumer authority direct the company to:
- Refund the full ₹12,999 directly to my bank account.
- Provide appropriate compensation for the prolonged delay, inconvenience, and loss of opportunity to purchase the product elsewhere.
- Take appropriate action regarding the company’s failure to provide timely communication and resolution.
I have retained the relevant order details, payment records, emails, and WhatsApp communication attempts as evidence.
Despite giving the company multiple opportunities to resolve this matter directly, the issue remains unresolved. I am therefore filing this complaint through the consumer grievance mechanism and seeking appropriate relief.
