Failure to Provide 5G Service Despite Plan Activation

A

akankshapuri

New member
Dealer Name
Bharati Airtel Limited
Company Name
Bharati Airtel Limited
Customer Care Number
198
Loss Amount
849
Ratings
1.00 star(s)
Opposite Party Address
bharti crescent, 1, nelson mandela road, vasant kunj, new delhi – 110070
I have an active 5G plan on my Airtel number, yet I am unable to use 5G services properly for the past three months. The network works on some days and completely fails on others. I have made several complaints, but Airtel only gives false assurances of resolution and never takes any effective action.

Because of their negligence and poor service, I am facing continuous inconvenience, mental stress, and disturbance in my studies. Despite paying regularly, I am not receiving the service promised, which amounts to deficiency in service and unfair trade practice.
 

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Hello @akankshapuri


Before proceeding further, we recommend that you first send an email at ( 121@in.airtel.com) to the customer care department of the Airtel Mobile, clearly outlining your concerns and requesting to provide the details of the data usage of your previous pack, attach all the related documents.

This step not only gives the Airtel a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Thanks
 
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