Rahul1D
New member
- Dealer Name
- SVPeripherals
- Company Name
- Flipkart
- Product Name
- Acer Aspire 7 Intel Core i5 13th Gen 13420H - (16 GB/512 GB SSD/Windows 11 Home/6 GB Graphics/NVIDIA GeForce RTX 3050) A715-79G Gaming Laptop
- Loss Amount
- 54346
- Ratings
- Opposite Party Address
- Flipkart Internet Private Limited,
Buildings Alyssa, Begonia &
Clove Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru, 560103,
Karnataka, India
I purchased an Acer laptop from Flipkart in November 2025 for approximately ₹55,000 along with Flipkart Complete Protection Plan covering accidental and liquid damage.
Within 5 months, the laptop suffered accidental liquid damage. Acer service center confirmed liquid damage and advised me to claim through the protection plan.
Accordingly, I registered a complaint with Jeeves/Flipkart Complete Protection on 26 April 2026. After several days, a service engineer visited my location, physically opened and inspected the laptop internally, and confirmed the issue. After inspection, he provided me a written acknowledgment/receipt mentioning “No Power On – Board Liquid Damage”.
On 13 May 2026, during a call with customer care, I was verbally informed that my claim had been closed because the motherboard replacement cost was high. I was further told that a new complaint could be raised again. This reason is completely unfair and against the purpose and terms of the protection plan sold to me. A protection policy cannot be denied merely because the repair cost is expensive, especially when the damage itself falls under covered accidental liquid damage.
This is unfair and against the terms of the protection plan sold to me. If liquid damage is covered, the company cannot deny claim merely because repair cost is high.
I request immediate resolution through:
1. Full repair without additional charge, OR
2. Equivalent replacement laptop, OR
3. Appropriate refund settlement.
If the issue is not resolved within 7 days, I will proceed with complaint before National Consumer Helpline and Consumer Commission for deficiency in service and unfair trade practices.
Attached:
- Invoice
- Protection plan
- Engineer receipt
- Complaint details
Within 5 months, the laptop suffered accidental liquid damage. Acer service center confirmed liquid damage and advised me to claim through the protection plan.
Accordingly, I registered a complaint with Jeeves/Flipkart Complete Protection on 26 April 2026. After several days, a service engineer visited my location, physically opened and inspected the laptop internally, and confirmed the issue. After inspection, he provided me a written acknowledgment/receipt mentioning “No Power On – Board Liquid Damage”.
On 13 May 2026, during a call with customer care, I was verbally informed that my claim had been closed because the motherboard replacement cost was high. I was further told that a new complaint could be raised again. This reason is completely unfair and against the purpose and terms of the protection plan sold to me. A protection policy cannot be denied merely because the repair cost is expensive, especially when the damage itself falls under covered accidental liquid damage.
This is unfair and against the terms of the protection plan sold to me. If liquid damage is covered, the company cannot deny claim merely because repair cost is high.
I request immediate resolution through:
1. Full repair without additional charge, OR
2. Equivalent replacement laptop, OR
3. Appropriate refund settlement.
If the issue is not resolved within 7 days, I will proceed with complaint before National Consumer Helpline and Consumer Commission for deficiency in service and unfair trade practices.
Attached:
- Invoice
- Protection plan
- Engineer receipt
- Complaint details
