sunil thapa
New member
- Dealer Name
- jio air fiber okhla
- Company Name
- mailto:reliancedigital@ril.com
- Customer Care Number
- 1800 890 9999
- Loss Amount
- 2200
- Ratings
- Opposite Party Address
- c124. okhla industrial area
Dear Jio Team,
I am writing to formally raise a serious complaint regarding the extremely poor and unprofessional handling of my JioAirFiber connection under Order No. NO3331F5C810.
On Saturday, I made a payment of ₹2,200 to your sales representative, Mr. Manoj Sharma, after being assured that my JioAirFiber connection would be installed. However, immediately after receiving the payment, he stopped responding to my calls and messages.
He subsequently shared another contact number with me and asked me to contact that person for installation. When I contacted that person, I was told that he was not responsible for my connection. I was then forced to repeatedly contact different Jio representatives and support channels, only to be redirected to other numbers or told that the person I had contacted was not responsible.
This has caused me significant mental harassment, stress, inconvenience and loss of time. I paid Jio for a service, yet instead of receiving the service, I have been forced to continuously chase your representatives to get basic installation completed.
On the fourth day, I personally visited the Jio Centre at Okhla, where I was informed that my KYC was still pending. I appreciate the staff member there who assisted me, after which someone finally visited my address and completed my KYC.
However, even after the KYC was completed, another two days have passed and my connection has still not been installed.
Yesterday, I received a call from an installation representative. I requested installation at around 4 PM, but I was told, “4 baje wahan koi signal nahi hota hai, isliye connection nahi hoga us time.” I find this explanation unacceptable. Any technical or network feasibility issue should have been identified and communicated before accepting my payment and keeping me waiting for several days.
The representative asked me to call him today, but he is now also not answering my calls.
This entire experience reflects a serious failure in customer service and fulfilment of the service for which I made payment. I have spent several days making calls, following up with different representatives and personally visiting a Jio Centre, instead of receiving the service I paid for.
Due to this repeated failure, inconvenience and mental harassment, I no longer wish to continue with JioAirFiber.
I therefore formally request:
Please treat this email as my formal cancellation, refund and service-related grievance.
I am maintaining records of the payment, communications, call attempts, installation-related conversations and my visit to the Jio Centre. If this matter is not resolved promptly, I reserve my right to escalate the complaint through the appropriate consumer grievance and Consumer Commission channels for the service deficiency, inconvenience and mental harassment caused to me.
I expect Jio to resolve this matter without further delay and confirm the refund at the earliest.
Regards,
Sunil Thapa
Order No.: NO3331F5C810
Payment Amount: ₹2,200
I am writing to formally raise a serious complaint regarding the extremely poor and unprofessional handling of my JioAirFiber connection under Order No. NO3331F5C810.
On Saturday, I made a payment of ₹2,200 to your sales representative, Mr. Manoj Sharma, after being assured that my JioAirFiber connection would be installed. However, immediately after receiving the payment, he stopped responding to my calls and messages.
He subsequently shared another contact number with me and asked me to contact that person for installation. When I contacted that person, I was told that he was not responsible for my connection. I was then forced to repeatedly contact different Jio representatives and support channels, only to be redirected to other numbers or told that the person I had contacted was not responsible.
This has caused me significant mental harassment, stress, inconvenience and loss of time. I paid Jio for a service, yet instead of receiving the service, I have been forced to continuously chase your representatives to get basic installation completed.
On the fourth day, I personally visited the Jio Centre at Okhla, where I was informed that my KYC was still pending. I appreciate the staff member there who assisted me, after which someone finally visited my address and completed my KYC.
However, even after the KYC was completed, another two days have passed and my connection has still not been installed.
Yesterday, I received a call from an installation representative. I requested installation at around 4 PM, but I was told, “4 baje wahan koi signal nahi hota hai, isliye connection nahi hoga us time.” I find this explanation unacceptable. Any technical or network feasibility issue should have been identified and communicated before accepting my payment and keeping me waiting for several days.
The representative asked me to call him today, but he is now also not answering my calls.
This entire experience reflects a serious failure in customer service and fulfilment of the service for which I made payment. I have spent several days making calls, following up with different representatives and personally visiting a Jio Centre, instead of receiving the service I paid for.
Due to this repeated failure, inconvenience and mental harassment, I no longer wish to continue with JioAirFiber.
I therefore formally request:
- Immediate cancellation of my JioAirFiber booking/order – NO3331F5C810.
- Full refund of my ₹2,200 payment.
- Written confirmation of the cancellation and refund process.
- Confirmation that no further charges or obligations will be raised against me.
Please treat this email as my formal cancellation, refund and service-related grievance.
I am maintaining records of the payment, communications, call attempts, installation-related conversations and my visit to the Jio Centre. If this matter is not resolved promptly, I reserve my right to escalate the complaint through the appropriate consumer grievance and Consumer Commission channels for the service deficiency, inconvenience and mental harassment caused to me.
I expect Jio to resolve this matter without further delay and confirm the refund at the earliest.
Regards,
Sunil Thapa
Order No.: NO3331F5C810
Payment Amount: ₹2,200