aarti sahani
New member
- Dealer Name
- Excitel Broadband Noida
- Company Name
- Excitel Broadband Private Limited
- Customer Care Number
- 011 6965 6965
- Loss Amount
- 2000
- Ratings
- Opposite Party Address
- Excitel Broadband, Cyber Park, Plot No. 1, Sector 62, Noida, Uttar Pradesh 201309.
I am filing this complaint against Excitel Broadband due to severe deficiency of service and complete unresponsiveness from their support team.
Account & Ticket Details:
Customer Name: Arvind Sahani
Exitel user id: 8800925129
Email ID: arvindsahani99@gmail.com
Installation Address: Noida Sector 134, Jaypee Wishtown
Excitel Ticket ID: Tkt3867905
Grievance Details:
My Excitel Wi-Fi connection has been completely down for the past 6 days. I raised an official complaint , but no technician has been assigned or dispatched to my location yet.
I have already paid the full advance payment for next 3 months for this service. Despite receiving upfront payment, Excitel staff and support teams are ignoring my calls and messages, and no one is responding to my follow-ups. I have also escalated the issue directly to the Excitel CEO via email, but there has been zero response or action from their side.
Leaving a paying customer without internet service for 6 consecutive days and refusing to respond constitutes a clear deficiency of service and unfair trade practice, causing severe disruption to my work and mental harassment.
Relief Requested:
Direct Excitel Broadband to restore internet service at my premises immediately.
Provide a suitable refund and financial compensation for the 6 days of downtime or full payment which i already paid so i can connect another brand connection and harassment caused.
Pleasing to solve my issue
Thank you
Account & Ticket Details:
Customer Name: Arvind Sahani
Exitel user id: 8800925129
Email ID: arvindsahani99@gmail.com
Installation Address: Noida Sector 134, Jaypee Wishtown
Excitel Ticket ID: Tkt3867905
Grievance Details:
My Excitel Wi-Fi connection has been completely down for the past 6 days. I raised an official complaint , but no technician has been assigned or dispatched to my location yet.
I have already paid the full advance payment for next 3 months for this service. Despite receiving upfront payment, Excitel staff and support teams are ignoring my calls and messages, and no one is responding to my follow-ups. I have also escalated the issue directly to the Excitel CEO via email, but there has been zero response or action from their side.
Leaving a paying customer without internet service for 6 consecutive days and refusing to respond constitutes a clear deficiency of service and unfair trade practice, causing severe disruption to my work and mental harassment.
Relief Requested:
Direct Excitel Broadband to restore internet service at my premises immediately.
Provide a suitable refund and financial compensation for the 6 days of downtime or full payment which i already paid so i can connect another brand connection and harassment caused.
Pleasing to solve my issue
Thank you
