Excitel broadband connectivity issue

[Rajneesh.lakhera]

Dealer Name

Turbonet

Company Name

Excitel broadband

Loss Amount

10000

Ratings

5.00 star(s)

I am writing to lodge a formal complaint against Excitel Broadband regarding the extremely poor quality of service, repeated delays in fault resolution, and the complete failure to adhere to your committed Turnaround Time (TAT).

Your support team repeatedly assures customers that broadband faults will be resolved within 4 to 24 hours. However, this commitment has never been honored in my case. Every time a technical issue occurs, it typically takes 3 to 4 days to resolve. This time, the situation has become completely unacceptable, as it has been over 15 days, and my internet connection is still not functioning properly.

Despite repeatedly raising complaints and following up with customer support:

• No technician has visited my premises.
• No meaningful updates have been provided.
• No permanent resolution has been offered.
• The local service partner has shown complete negligence and has failed to provide the level of service promised by Excitel.

This prolonged disruption has severely affected my work and business. Since I depend on a stable internet connection for professional purposes, I have been forced to arrange alternative internet services at my own expense to continue my work. These additional costs have arisen solely because Excitel has failed to provide the service for which I have already paid.

This is not an isolated incident. Repeated service failures and delayed resolutions have become a recurring pattern, which clearly indicates serious deficiencies in service and poor management by the local service partner.

In view of Excitel's inability to provide reliable broadband services and its failure to resolve the current issue within the committed TAT, I no longer have confidence in continuing this connection.

Accordingly, I request the following:

1. Immediate closure of my Excitel broadband connection.
2. Refund of the remaining prepaid subscription amount on a pro-rata basis for the unused service period.
3. Appropriate action against the concerned local service partner for repeated negligence and failure to provide timely support.
4. A written explanation for the repeated breaches of the promised TAT and the lack of technician support.
5. A written response confirming the processing of my refund and connection closure.

If this matter is not resolved promptly, I will be compelled to escalate my complaint to the appropriate consumer grievance authorities and other competent regulatory forums for deficiency in service, along with seeking compensation for the inconvenience, financial losses, and unnecessary expenses incurred due to Excitel's repeated failure to provide the contracted service.

I expect a prompt and satisfactory resolution.
Registered Number
9560515553