Excitel Broadband connection shifting inconvenience

sk_agnihotri

sk_agnihotri

New member
Dealer Name
Mahadev Enterprises
Company Name
Excitel Broadband Pvt Ltd
Customer Care Number
01169656965
Loss Amount
1300
Ratings
1.00 star(s)
Opposite Party Address
Second & Third Floor, Plot No. 48, Okhla
Industrial Estates, Phase-III
New Delhi, 110020
I have raised a connection shifting request with Excitel on 22 August 2025, to get it shifted to a new address within 500 meters of my old address, to which the customer support executive responded that it just needs 4-7 days to get it shifted. So the request was closed with the resolution to raise another request after 26 August 2025.

Upon the above suggestion, I have raised a new connection request on 27 August 2025 before 9:00 AM. And I am continuously in touch with the Excitel Customer Support Team 3-4 times daily, starting 31 August 2025, and I am getting the same response that the ground team has been assigned for the same. And you might have been contacted by the team, but I haven't received any call from them as of 9 September 2025. I have been promised, starting from 2 September 2025, that your request has been escalated to the highest priority with our backend team, and soon you will get a call from a ground technician. But no luck till today
 
Hello @sk_agnihotri

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

birendramcsa

Thread 'Complaint against Excitel Internet Services for non-refund of security deposit'

Respected Sir

I, Birendra Kumar, am a customer of Excitel Wi-Fi connection. I had deposited a security amount of ₹2,000/- at the time of taking the connection. After disconnection of the service, Excitel has failed to refund my security money despite several follow-ups.

I have repeatedly contacted their customer care at 69656965 and raised a complaint (Complaint No. 70281181). Each time, I was made to wait for 2–3 hours on calls, only to be informed that “nothing can be done.” Despite multiple requests, there has been no response, no resolution, and no refund from the company.

My...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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