nithin xavy
New member
- Dealer Name
- Eureka forbes
- Company Name
- Eureka Forbes
- Product Name
- Aqua Guard Champ UV
- Customer Care Number
- 7039883333
- Loss Amount
- 350
- Ratings
- Opposite Party Address
- B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai, Maharashtra – 400013
Subject: Complaint Against Aqua Guard for Deficiency in Service and Compensation
I would like to raise a consumer complaint against Aqua Guard regarding the failure to provide proper service for my Aqua Guard Champ UV water purifier.
The service was requested during the first week of July. A technician visited my home and charged ₹350 as service charges. However, after the service, water stopped coming from the purifier.
When we contacted the technician again, he visited and admitted that he had forgotten to remove the cap from the filter during the service. Despite this, the problem was not properly resolved.
We have contacted customer care several times and were repeatedly assured that the issue would be resolved within 48 hours. However, despite repeated follow-ups, no proper resolution has been provided.
My elderly parents are living alone at home and, due to the failure of the purifier, they have been forced to collect drinking water from our neighbour's house.
The company has charged us for a service that was not properly performed and has failed to provide the basic service expected from a water purifier. A water purifier that does not deliver water is of no practical use to the consumer.
I therefore request compensation for the following:
1. Refund of ₹350 charged for the unsuccessful service.
2. Compensation equivalent to the current market/replacement value of the Aqua Guard Champ UV purifier, as the product has remained unusable and the company has failed to restore its functionality despite repeated complaints.
3. Additional compensation for the inconvenience, hardship and loss of use caused due to the prolonged failure of service.
4. Any other compensation or relief considered appropriate by the Consumer Court.
Customer ID: 6004802518
Product: Aqua Guard Champ UV
Service Charge Paid: ₹350
I request the Consumer Court to consider this matter as deficiency in service, negligence and failure to provide the service for which the consumer has paid, and grant appropriate compensation.
I am not seeking merely another service visit after several weeks of waiting. I have already paid for the service, yet the purifier remains unusable.
Therefore, I request appropriate monetary compensation including the product value and service charge.
I would like to raise a consumer complaint against Aqua Guard regarding the failure to provide proper service for my Aqua Guard Champ UV water purifier.
The service was requested during the first week of July. A technician visited my home and charged ₹350 as service charges. However, after the service, water stopped coming from the purifier.
When we contacted the technician again, he visited and admitted that he had forgotten to remove the cap from the filter during the service. Despite this, the problem was not properly resolved.
We have contacted customer care several times and were repeatedly assured that the issue would be resolved within 48 hours. However, despite repeated follow-ups, no proper resolution has been provided.
My elderly parents are living alone at home and, due to the failure of the purifier, they have been forced to collect drinking water from our neighbour's house.
The company has charged us for a service that was not properly performed and has failed to provide the basic service expected from a water purifier. A water purifier that does not deliver water is of no practical use to the consumer.
I therefore request compensation for the following:
1. Refund of ₹350 charged for the unsuccessful service.
2. Compensation equivalent to the current market/replacement value of the Aqua Guard Champ UV purifier, as the product has remained unusable and the company has failed to restore its functionality despite repeated complaints.
3. Additional compensation for the inconvenience, hardship and loss of use caused due to the prolonged failure of service.
4. Any other compensation or relief considered appropriate by the Consumer Court.
Customer ID: 6004802518
Product: Aqua Guard Champ UV
Service Charge Paid: ₹350
I request the Consumer Court to consider this matter as deficiency in service, negligence and failure to provide the service for which the consumer has paid, and grant appropriate compensation.
I am not seeking merely another service visit after several weeks of waiting. I have already paid for the service, yet the purifier remains unusable.
Therefore, I request appropriate monetary compensation including the product value and service charge.
