- Dealer Name
- EUREKA FORBES
- Company Name
- EUREKA FORBES
- Product Name
- Aquaguard Aura RO+UV+MTDS
- Customer Care Number
- 7039883333
- Loss Amount
- 17500
- Ratings
Eureka Forbes
I am writing to express my serious concern regarding the lack of resolution to my repeated service requests for my RO water purifier.
Despite sending multiple emails, my complaint was closed without any service being provided or OTP confirmation from my side. This is unacceptable and a clear deviation from standard service procedures.
Importantly, the original complaint was raised during the AMC period, yet no action was taken. Now that the AMC has expired, I am being left without support for an issue that should have been resolved earlier. This situation is extremely disappointing from a brand like Eureka Forbes.
Current Issues:
RO machine indicator light is not functioning properly
Water quality is not up to standard (possible filtration issue)
Details of the complaint:
Service Request/Complaint Number(s):CM-300825-57988968 DT 30.08.2025
Product Model: Aquaguard Aura RO+UV+MTDS
I request you to immediately reopen the service request and resolve the issue. If your team is unable to repair the machine, I formally request a replacement unit.
Please treat this matter as urgent. If no satisfactory resolution is provided within 48 hours, I will be left with no option but to escalate the matter through higher authorities and consumer grievance forums.
Looking forward to your immediate action.
I am writing to express my serious concern regarding the lack of resolution to my repeated service requests for my RO water purifier.
Despite sending multiple emails, my complaint was closed without any service being provided or OTP confirmation from my side. This is unacceptable and a clear deviation from standard service procedures.
Importantly, the original complaint was raised during the AMC period, yet no action was taken. Now that the AMC has expired, I am being left without support for an issue that should have been resolved earlier. This situation is extremely disappointing from a brand like Eureka Forbes.
Current Issues:
RO machine indicator light is not functioning properly
Water quality is not up to standard (possible filtration issue)
Details of the complaint:
Service Request/Complaint Number(s):CM-300825-57988968 DT 30.08.2025
Product Model: Aquaguard Aura RO+UV+MTDS
I request you to immediately reopen the service request and resolve the issue. If your team is unable to repair the machine, I formally request a replacement unit.
Please treat this matter as urgent. If no satisfactory resolution is provided within 48 hours, I will be left with no option but to escalate the matter through higher authorities and consumer grievance forums.
Looking forward to your immediate action.