suresh sanyasi
New member
- Dealer Name
- Eureka Forbes Limited
- Company Name
- Eureka Forbes Limited
- Product Name
- Aquaguard Crystal Next RO + UV + MTDS
- Customer Care Number
- 7039883333
- Loss Amount
- 50000
- Ratings
- Opposite Party Address
- B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai, Maharashtra – 400013
Subject: Formal Notice – Failure to Provide AMC Services | Aquaguard Crystal Next RO + UV + MTDS
To:
The Customer Service / Grievance Redressal Officer
Eureka Forbes Limited
Dear Sir/Madam,
I am writing to formally bring to your attention the serious failure of Eureka Forbes to provide the services promised under the two-year Annual Maintenance Contract (AMC) taken by me for my Aquaguard Crystal Next RO + UV + MTDS water purifier installed at my farm.
Despite repeated attempts through your customer service and other escalation channels, the matter remains unresolved.
Product & Customer Details
Product: Aquaguard Crystal Next RO + UV + MTDS
Component ID: CA-0123-009847611
Serial No.: 22440832601489
Registered Mobile No.: 9900142919
Customer Service Reference: 1007809844
Installation Address:
Survey No. 29, Avalayanpalya,
Bhaktharahalli, Bangalore Rural,
Karnataka – 561201.
Details of the Service Failure
A service request was raised with Eureka Forbes on 7 July 2026. Despite the passage of considerable time, the promised service has not been provided.
During this period:
Resolution Sought
In view of the above, I request Eureka Forbes to resolve this matter as follows:
1. Refund of AMC Charges
I seek a full refund of the amount paid towards the two-year AMC, approximately ₹7,000–₹8,000, together with reasonable interest from the date of payment until the date of refund.
2. Take-back of the Aquaguard Unit and Refund
In view of the continuing failure to provide adequate service and the consequent loss of confidence in the product and service commitment, I require Eureka Forbes to take back the Aquaguard Crystal Next RO + UV + MTDS unitinstalled at the above premises and refund the amount paid for the machine, which was approximately ₹20,000–₹25,000, subject to the original purchase invoice/payment records.
3. Compensation
I also seek appropriate compensation for the inconvenience, hardship, repeated follow-ups, loss of time and failure of service caused by Eureka Forbes.
Opportunity for Amicable Resolution
I would prefer to resolve this matter directly with Eureka Forbes without having to initiate formal proceedings. However, the repeated failure of your customer service and escalation channels to provide a resolution has left me with no reasonable alternative but to consider legal recourse.
I therefore request Eureka Forbes to treat this communication as a formal notice and final opportunity to resolve the matter amicably.
I request a written response and a clear resolution proposal within 7 days from receipt of this communication, including:
I sincerely hope that Eureka Forbes will take this matter seriously and resolve it promptly, thereby avoiding the need for further escalation.
I look forward to your written response within 7 days.
Yours faithfully,
Suresh Sanyasi
Mobile: [9900142919]
To:
The Customer Service / Grievance Redressal Officer
Eureka Forbes Limited
Dear Sir/Madam,
I am writing to formally bring to your attention the serious failure of Eureka Forbes to provide the services promised under the two-year Annual Maintenance Contract (AMC) taken by me for my Aquaguard Crystal Next RO + UV + MTDS water purifier installed at my farm.
Despite repeated attempts through your customer service and other escalation channels, the matter remains unresolved.
Product & Customer Details
Product: Aquaguard Crystal Next RO + UV + MTDS
Component ID: CA-0123-009847611
Serial No.: 22440832601489
Registered Mobile No.: 9900142919
Customer Service Reference: 1007809844
Installation Address:
Survey No. 29, Avalayanpalya,
Bhaktharahalli, Bangalore Rural,
Karnataka – 561201.
Details of the Service Failure
A service request was raised with Eureka Forbes on 7 July 2026. Despite the passage of considerable time, the promised service has not been provided.
During this period:
- I have made seven to eight calls to your customer service seeking resolution.
- On two occasions, representatives indicated that they would visit the premises to carry out the service. However, the promised visits did not take place.
- I subsequently escalated the matter through Facebook, following which the communication was moved to WhatsApp.
- Despite these repeated follow-ups and escalations, there has been no satisfactory resolution.
- I have already paid for a two-year AMC, yet the basic service commitment under the AMC has not been honoured.
Resolution Sought
In view of the above, I request Eureka Forbes to resolve this matter as follows:
1. Refund of AMC Charges
I seek a full refund of the amount paid towards the two-year AMC, approximately ₹7,000–₹8,000, together with reasonable interest from the date of payment until the date of refund.
2. Take-back of the Aquaguard Unit and Refund
In view of the continuing failure to provide adequate service and the consequent loss of confidence in the product and service commitment, I require Eureka Forbes to take back the Aquaguard Crystal Next RO + UV + MTDS unitinstalled at the above premises and refund the amount paid for the machine, which was approximately ₹20,000–₹25,000, subject to the original purchase invoice/payment records.
3. Compensation
I also seek appropriate compensation for the inconvenience, hardship, repeated follow-ups, loss of time and failure of service caused by Eureka Forbes.
Opportunity for Amicable Resolution
I would prefer to resolve this matter directly with Eureka Forbes without having to initiate formal proceedings. However, the repeated failure of your customer service and escalation channels to provide a resolution has left me with no reasonable alternative but to consider legal recourse.
I therefore request Eureka Forbes to treat this communication as a formal notice and final opportunity to resolve the matter amicably.
I request a written response and a clear resolution proposal within 7 days from receipt of this communication, including:
- Confirmation of the AMC refund and applicable interest;
- Confirmation of the take-back of the Aquaguard unit;
- Confirmation of the refund of the product purchase amount;
- The compensation proposed for the inconvenience and hardship caused; and
- A definite timeline for completion of the above.
I sincerely hope that Eureka Forbes will take this matter seriously and resolve it promptly, thereby avoiding the need for further escalation.
I look forward to your written response within 7 days.
Yours faithfully,
Suresh Sanyasi
Mobile: [9900142919]