Rajesh5206
New member
- Dealer Name
- Eureka Forbes,Suraram
- Company Name
- Aquaguard
- Product Name
- Aquaguard Water Purifier
- Customer Care Number
- 7039883333
- Loss Amount
- 6749
- Ratings
- Opposite Party Address
- Eureka Forbes Suchitra
Dear Team,
I am writing this email to formally lodge a strong complaint regarding the utterly unacceptable and recurring poor service provided for my Aquaguard water purifier.
I am a loyal Gold AMC customer, having renewed this service for the second time at a cost of approximately Rs 6,000. Despite paying for premium, priority care, the level of service I have received is appalling. This is now the fourth time I am facing major service delays and complete apathy from your team.
Whenever an issue arises with the device's functionality, I immediately raise a service ticket through your app. However, it is evident that no one cares about active tickets or customer health. Despite numerous follow-ups on my end, it routinely takes 10 to 15 days just for a technician to attend to a single issue.
You must understand that a water purifier is not a luxury appliance—it is a critical, lifeline utility. Without clean drinking water, daily life and basic health come to a complete halt. Your negligence in handling such a vital service is deeply alarming and compromises our health and safety.
I am utterly disappointed with this experience and feel that my significant financial investment in your product and AMC has been wasted due to your dismal support system.
Ticket Details for Reference:
Customer Status: Gold AMC Customer
Registered Contact/Details: 9666664175
Product: Aquaguard Water Purifier
Recent Ticket ID(s):
I expect an immediate response, urgent escalation of this matter, and a technician to resolve this issue within 24 hours. If this matter is not resolved promptly, I will be forced to escalate this complaint to consumer forums regarding unfair trade practices and deficient service.
Looking forward to your prompt action.
Sincerely,
Vannemreddy Rajesh
9666664175
Flat number:Tower 4, G10
Praneeth Pranav Flora,
Bahadurpally
I am writing this email to formally lodge a strong complaint regarding the utterly unacceptable and recurring poor service provided for my Aquaguard water purifier.
I am a loyal Gold AMC customer, having renewed this service for the second time at a cost of approximately Rs 6,000. Despite paying for premium, priority care, the level of service I have received is appalling. This is now the fourth time I am facing major service delays and complete apathy from your team.
Whenever an issue arises with the device's functionality, I immediately raise a service ticket through your app. However, it is evident that no one cares about active tickets or customer health. Despite numerous follow-ups on my end, it routinely takes 10 to 15 days just for a technician to attend to a single issue.
You must understand that a water purifier is not a luxury appliance—it is a critical, lifeline utility. Without clean drinking water, daily life and basic health come to a complete halt. Your negligence in handling such a vital service is deeply alarming and compromises our health and safety.
I am utterly disappointed with this experience and feel that my significant financial investment in your product and AMC has been wasted due to your dismal support system.
Ticket Details for Reference:
Customer Status: Gold AMC Customer
Registered Contact/Details: 9666664175
Product: Aquaguard Water Purifier
Recent Ticket ID(s):
- CM-080826-76527181
I expect an immediate response, urgent escalation of this matter, and a technician to resolve this issue within 24 hours. If this matter is not resolved promptly, I will be forced to escalate this complaint to consumer forums regarding unfair trade practices and deficient service.
Looking forward to your prompt action.
Sincerely,
Vannemreddy Rajesh
9666664175
Flat number:Tower 4, G10
Praneeth Pranav Flora,
Bahadurpally
Attachments
-
Gmail - [Ticket Id _87462200] Re_ Urgent_ Escalation for Repe....pdf
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