- Dealer Name
- Croma
- Company Name
- Eureka Forbes
- Product Name
- AQUAGUARD WP UV BLAZE INSTA UV + UF HOT BL 307019
- Customer Care Number
- 18602661177
- Loss Amount
- 19000
- Ratings
- Opposite Party Address
- Eureka Forbes Pune
Respected Sir/Madam
I am writing to lodge a formal consumer complaint against Croma (Infiniti Retail Ltd.) and Eureka Forbes regarding a defective water purifier and negligent after-sales service.
Product Purchased From: Croma
Product Name: AQUAGUARD WP UV BLAZE INSTA UV + UF HOT BL 307019– Eureka Forbes Water Purifier
Date of Purchase: 5th July 2025
Invoice Number: SLRSI4923912
District: Pune- 411051, Maharashtra.
Nature of Complaint:
Within just 2 months of purchase, the water purifier started releasing white and black particles in the filtered water, making it unsafe for consumption.
I promptly reported the issue to:
Croma Customer Support : C006790592
Eureka Forbes Support App (Ticket ID: CM-190925-59066315 and CM-180925-59014279
Despite raising complaints and service requests, the issue remains unresolved, and both companies closed the tickets without providing any solution.
This reflects poor product quality and a serious lack of responsibility from both brands towards consumer safety and satisfaction.
Relief Sought:
I request the Hon’ble Forum to kindly intervene and direct the concerned parties to
Replace the defective product immediately
OR issue a full refund
Take appropriate action against the companies for deficiency in service
Attached
Invoice copy
Screenshots of complaints or emails
Video of white and black particles in water
Thank you for your attention.
Escalation - Aquaguard Defective Product.eml
original_msg.eml
SLRSI4923912.pdf
VID-20250924-WA0002.mp4
Sincerely
Ratnakar Howale.
I am writing to lodge a formal consumer complaint against Croma (Infiniti Retail Ltd.) and Eureka Forbes regarding a defective water purifier and negligent after-sales service.
Product Purchased From: Croma
Product Name: AQUAGUARD WP UV BLAZE INSTA UV + UF HOT BL 307019– Eureka Forbes Water Purifier
Date of Purchase: 5th July 2025
Invoice Number: SLRSI4923912
District: Pune- 411051, Maharashtra.
Nature of Complaint:
Within just 2 months of purchase, the water purifier started releasing white and black particles in the filtered water, making it unsafe for consumption.
I promptly reported the issue to:
Croma Customer Support : C006790592
Eureka Forbes Support App (Ticket ID: CM-190925-59066315 and CM-180925-59014279
Despite raising complaints and service requests, the issue remains unresolved, and both companies closed the tickets without providing any solution.
This reflects poor product quality and a serious lack of responsibility from both brands towards consumer safety and satisfaction.
Relief Sought:
I request the Hon’ble Forum to kindly intervene and direct the concerned parties to
Replace the defective product immediately
OR issue a full refund
Take appropriate action against the companies for deficiency in service
Attached
Invoice copy
Screenshots of complaints or emails
Video of white and black particles in water
Thank you for your attention.
Escalation - Aquaguard Defective Product.eml
original_msg.eml
SLRSI4923912.pdf
VID-20250924-WA0002.mp4
Sincerely
Ratnakar Howale.
