Likith manoj chilaka
New member
- Dealer Name
- Airtel
- Company Name
- Airtel
- Customer Care Number
- 198
- Loss Amount
- 2000
- Ratings
I am an Airtel Black customer, and my Airtel Fiber broadband has been completely non-functional for the past 4 days.
On the first day, two technicians visited my location and confirmed that the issue was due to a faulty router. They advised me to raise a router replacement request, which I immediately did.
Despite multiple follow-ups over the last four days, no technician has visited to replace the router.
I have spoken to several customer care executives and multiple supervisors. Every time, I was assured that a technician had been assigned and would visit shortly. However, no one has arrived.
One technician informed me that another person was responsible for assigning the service team, but that person never answered my calls. Another technician later spoke rudely and simply told me that someone would come the next day. Even today, my calls have been repeatedly ignored.
I was also informed that the team lead responsible for assigning technicians has been on leave for two months and another team lead is away. I was effectively told that my issue cannot be resolved until they are available. This is an unacceptable explanation for delaying a paid service.
Adding to the frustration, your customer care representatives repeatedly tell me that an active complaint ticket already exists in your system. However, no complaint or service request is visible in my Airtel Thanks app, making it impossible for me to track the status of my request. This mismatch between your internal system and the customer-facing app reflects poor complaint handling and lack of transparency.
As an Airtel Black customer paying for premium service, I should not have to suffer because of Airtel's internal staffing or management issues.
I request the following immediately:
Registered Mobile Number: 9989071319
Location: Guntur
On the first day, two technicians visited my location and confirmed that the issue was due to a faulty router. They advised me to raise a router replacement request, which I immediately did.
Despite multiple follow-ups over the last four days, no technician has visited to replace the router.
I have spoken to several customer care executives and multiple supervisors. Every time, I was assured that a technician had been assigned and would visit shortly. However, no one has arrived.
One technician informed me that another person was responsible for assigning the service team, but that person never answered my calls. Another technician later spoke rudely and simply told me that someone would come the next day. Even today, my calls have been repeatedly ignored.
I was also informed that the team lead responsible for assigning technicians has been on leave for two months and another team lead is away. I was effectively told that my issue cannot be resolved until they are available. This is an unacceptable explanation for delaying a paid service.
Adding to the frustration, your customer care representatives repeatedly tell me that an active complaint ticket already exists in your system. However, no complaint or service request is visible in my Airtel Thanks app, making it impossible for me to track the status of my request. This mismatch between your internal system and the customer-facing app reflects poor complaint handling and lack of transparency.
As an Airtel Black customer paying for premium service, I should not have to suffer because of Airtel's internal staffing or management issues.
I request the following immediately:
- Immediate replacement of the faulty router and restoration of my broadband service.
- Confirmation of my complaint number and making it visible in the Airtel Thanks app.
- A written explanation for the repeated delays, false assurances, and lack of proper communication.
- Compensation or bill adjustment for every day my broadband service has remained unavailable.
- Appropriate action regarding the unprofessional behavior and repeated avoidance by the assigned technical staff.
Registered Mobile Number: 9989071319
Location: Guntur