- Company Name
- Amazon.com
- Product Name
- Grocery orders
- Loss Amount
- -298
- Ratings
Letter of grievance for Amazon Fresh customer service and the delivery department
Good Afternoon,
I hope this letter find you blessed and in the best of health. I am writing you this letter regarding my unfortunate displeasure of the Amazon Fresh delivery service. I’ve been an avid Amazon prime shopper for over 15 years with the services you provided were always top notch. You guys became so instrumental in my life especially when I my health started to decline and I eventually became disabled ,With this life changing disability I was thrilled to use Amazon Fresh delivery in 2020. The groceries delivered to my home was sooo convenient especially in the condition that am in. It was a tremendous help that ‘Im absolutely grateful for and appreciative. From May-July 2026 I began to notice some cause of concern about orders not being delivered in front of my apt door in which the delivery guy has done so in the past with no problems. My orders now would be delivered to the wrong apt , wrong building or in the lobby of my building which theft occurred for my items. I immediately called customer service where they were able to swiftly resend my order within a day and assured me this won’t happen again.
On Wednesday August 12th I had a scheduled delivery between the hours of 5am-7am however for some reason I received a text from the Amazon driver stating my order was canceled and then I was able to select a new time slot of a time of 9pm-11pm of the same day. As I wait for my order to arrive I received a call from the Amazon driver who was speaking in angerily aggressive speaking tone which he demanded me to come downstairs and assist him with the grocery order I responded stating I’m disabled and cannot come downstairs and would he please deliver it in front of my door which is located on the 2nd floor. He starts yelling and complaining he has other customers he has to get to and abruptly hangs up the on me. I asked my neighbor if he can kindly see if my order was left in the lobby area because my order was not my in front of my door which was the standard. My neighbor checked the lobby area with no delivery bags in sight so once again the driver went to the wrong address.I Immediately called Customer Service explaining on what transpired ,The representative stated that I had a exiting replacement in place already(in which I didn’t. )You can’t call the replacement something I never received ) They said I would receive a refund within 24 to my EBT benefits card that was already taken off my card so I had to wait 24 hours (Please keep in mind the delivery driver already refunded $29 to my EBT card )I That night I was quite disappointed of the ordeal and discriminated against my disability.
I called in the next day to say my card hasn’t been refunded within the 24 hour span, At this point I’m panicking as a single father of two girls I really need this refund to come through. That day nothing was resolved and I was promised by the reps that someone will reach out to me following day. Still no updates i call again and there is a glitch in the system at this time I was hung up on TWICE! After spending almost an hour on the phone! No one can give me an explanation on why the money is still not back in my EBT card. No updates, calls nothing is communicated to me pure silence. It’s Sunday now and still no response for any updates. This is completely unacceptable that I’ve dealing with this since Wednesday. It’s been a real struggle to feed myself and my kids. What am I suppose to do?? This is what I depend on. This experience has been so hurtful and disheartening where is the Amazon hospitality that I grew to love ? All I’m getting is being misled for the past 6 days now. I’ve done my part on providing the info that is needed this is truly frustrating to say the least. I just want to get this resolved quickly as possible please! I would really appreciate it if someone can get back to me I can be reached at 9297916639 jamesalbertsmitherman@gmail.com Thank you and have a blessed day
Sincerely,
Jamel Gilbert
Good Afternoon,
I hope this letter find you blessed and in the best of health. I am writing you this letter regarding my unfortunate displeasure of the Amazon Fresh delivery service. I’ve been an avid Amazon prime shopper for over 15 years with the services you provided were always top notch. You guys became so instrumental in my life especially when I my health started to decline and I eventually became disabled ,With this life changing disability I was thrilled to use Amazon Fresh delivery in 2020. The groceries delivered to my home was sooo convenient especially in the condition that am in. It was a tremendous help that ‘Im absolutely grateful for and appreciative. From May-July 2026 I began to notice some cause of concern about orders not being delivered in front of my apt door in which the delivery guy has done so in the past with no problems. My orders now would be delivered to the wrong apt , wrong building or in the lobby of my building which theft occurred for my items. I immediately called customer service where they were able to swiftly resend my order within a day and assured me this won’t happen again.
On Wednesday August 12th I had a scheduled delivery between the hours of 5am-7am however for some reason I received a text from the Amazon driver stating my order was canceled and then I was able to select a new time slot of a time of 9pm-11pm of the same day. As I wait for my order to arrive I received a call from the Amazon driver who was speaking in angerily aggressive speaking tone which he demanded me to come downstairs and assist him with the grocery order I responded stating I’m disabled and cannot come downstairs and would he please deliver it in front of my door which is located on the 2nd floor. He starts yelling and complaining he has other customers he has to get to and abruptly hangs up the on me. I asked my neighbor if he can kindly see if my order was left in the lobby area because my order was not my in front of my door which was the standard. My neighbor checked the lobby area with no delivery bags in sight so once again the driver went to the wrong address.I Immediately called Customer Service explaining on what transpired ,The representative stated that I had a exiting replacement in place already(in which I didn’t. )You can’t call the replacement something I never received ) They said I would receive a refund within 24 to my EBT benefits card that was already taken off my card so I had to wait 24 hours (Please keep in mind the delivery driver already refunded $29 to my EBT card )I That night I was quite disappointed of the ordeal and discriminated against my disability.
I called in the next day to say my card hasn’t been refunded within the 24 hour span, At this point I’m panicking as a single father of two girls I really need this refund to come through. That day nothing was resolved and I was promised by the reps that someone will reach out to me following day. Still no updates i call again and there is a glitch in the system at this time I was hung up on TWICE! After spending almost an hour on the phone! No one can give me an explanation on why the money is still not back in my EBT card. No updates, calls nothing is communicated to me pure silence. It’s Sunday now and still no response for any updates. This is completely unacceptable that I’ve dealing with this since Wednesday. It’s been a real struggle to feed myself and my kids. What am I suppose to do?? This is what I depend on. This experience has been so hurtful and disheartening where is the Amazon hospitality that I grew to love ? All I’m getting is being misled for the past 6 days now. I’ve done my part on providing the info that is needed this is truly frustrating to say the least. I just want to get this resolved quickly as possible please! I would really appreciate it if someone can get back to me I can be reached at 9297916639 jamesalbertsmitherman@gmail.com Thank you and have a blessed day
Sincerely,
Jamel Gilbert