Duped Amazon and their Delivery Agent

DeepakN101

DeepakN101

New member
Seller Name
Amazon India
Company Name
Amaozn India
Product Name
Snazzy Bamboo 3 Tier Hanging Plant Stand Indoor Outdoor, Ladder Plant Shelf Multiple Flower Display Stands Planter Rack Folding Shelves for Corner Balcony Window Patio Living Room And KAMILIANT by American Tourister Polypropylene Hard Shell 8 Wheels 360 Degree KAM SAVVY DW Trolley Bag 3PCSET Orange PST, 80.5 cm, Large, Medium, Small
Website Name
Amazon.in
Customer Care Number
+91 22-68910001
Loss Amount
8494
Ratings
1.00 star(s)
i had ordered a plant stand and 3piece luggage from Amazon.
The stand quality was bad no proper instructions for assembly. I immediately put in for return however Amazon is refusing to pick-up item and refunding the amount.
Similarly instead of 3 pieces of luggage only one bag was delivered. Upon raising complaint they raised a return request but still no one is coming for pick-up.
Amazon chat support raises return requests but no one turns up for pick-up or they call.
After much struggle we connected over call and their agents refused to help. I was asked to wait more time for return.
 
Hello @DeepakN101

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
Back
Top