DTDC Lost parcel

[Mohammed Yaseer]

Dealer Name

DTDC Courier

Company Name

DTDC Courier

Customer Care Number

9606911811

Loss Amount

300000

Ratings

1.00 star(s)

Opposite Party Address

Regd.Ofc. No.3, Victoria Road, Banglore, India - 560047

I am writing to raise an urgent complaint regarding a parcel booked through DTDC on 17.09.2026 from Hyderabad – 500084 to Hyderabad – 500034.

The parcel contains documents relating to an insurance claim involving an amount of approximately ₹2.5 lakh to ₹3 lakh. However, the tracking status currently shows that the shipment was delivered to Hyderabad – 500028 on 22.09.2026, which is not the intended destination.

Despite the tracking status showing “delivered,” the parcel has not been received at the actual destination. This is extremely concerning because the documents contained in the parcel are time-sensitive and Original claim documents. Since the documents are not delivered on time, my insurance claim left unsubmitted, potentially causing me a financial loss of approximately ₹2.5 lakh to ₹3 lakh.

I request DTDC via email at 1.34pm dated 29.09.2026 to treat this matter as URGENT and immediately:

1. Locate and trace the parcel.
2. Confirm the actual location of the shipment.
3. Arrange immediate delivery to the correct destination, Hyderabad – 500034.
4. Provide a written explanation as to why the parcel was marked as delivered at Hyderabad – 500028 when it has not reached the intended destination.
5. Confirm what action DTDC will take if my insurance claim is rejected due to the delay/misdelivery of this shipment.
6. Update name of receiver and phone number upon delivery at destination

and also that to please note that if the parcel is not delivered today i.e., 29.09.2026, I will suffer financial loss or damage as a direct consequence of this delay, mis delivery, or incorrect delivery status, I will hold DTDC responsible and reserve my right to initiate appropriate legal proceedings and seek compensation for the losses and damages caused by the failure in service. Given the time-sensitive nature of the documents, I requested an immediate response and resolution today, rather than a routine tracking update. i had received reply at 1.31pm dated 29.09.2026 stating my issue will be resolved within next 6 working hours.

Shipment/AWB No.: H5002608043
Booking Date: 17.09.2026
Booked From: Hyderabad – 500084
Intended Destination: Hyderabad – Star Health Care, Road No.1 Banjarahills 500034
Incorrect Delivery Location Shown: Hyderabad – 500028 (Not known)
Delivery Status Date: 22.09.2026
Potential Claim Amount: ₹2.5 lakh – ₹3 lakh

Still today my issue has not been resolved.