saritha philomena dsouza
New member
- Dealer Name
- DTDC
- Company Name
- DTDC Courier Ltd.
- Customer Care Number
- 9606911811
- Loss Amount
- 11000
- Ratings
- Opposite Party Address
- DTDC Courier Ltd.
Registered Office: DTDC House, No. 3, Victoria Road, Bangalore – 560047, Karnataka
Phone: +91 80 2536 5000 / +91 9606 911 811
Email: customersupport@dtdc.com
I sent a courier through DTDC from Bangalore to Brahmavar on 10th March, with an expected delivery date of 13th March. However, the courier has still not been received. Despite repeated attempts to contact DTDC customer care and the concerned branch, no action has been taken, and customer care was unable to provide any solution. This failure to deliver the consignment, along with the lack of response, constitutes a clear deficiency in service and negligence.
A complaint regarding this matter has been lodged with the National Consumer Helpline (Case ID: 8935574) and e-Jagriti (Complaint Ref: 202603270310). The e-Jagriti complaint has been assigned to the Bangalore Urban Commission because the DTDC office is located in Bangalore. However, I am a resident of Brahmavar and have informed the Bangalore jurisdiction office that I am not available there. Despite this, I continue to receive instructions to submit documents in Bangalore.
I request that my case be transferred to the Udupi forum for document submission, or that immediate action be taken to deliver the missing consignment. Alternatively, I request a full refund of the value of the consignment.
A complaint regarding this matter has been lodged with the National Consumer Helpline (Case ID: 8935574) and e-Jagriti (Complaint Ref: 202603270310). The e-Jagriti complaint has been assigned to the Bangalore Urban Commission because the DTDC office is located in Bangalore. However, I am a resident of Brahmavar and have informed the Bangalore jurisdiction office that I am not available there. Despite this, I continue to receive instructions to submit documents in Bangalore.
I request that my case be transferred to the Udupi forum for document submission, or that immediate action be taken to deliver the missing consignment. Alternatively, I request a full refund of the value of the consignment.