Vicky2391
New member
- Company Name
- Dominos pizza erode
- Product Name
- Pizza
- Loss Amount
- 200
- Ratings
Subject: Formal Complaint Against Domino’s Pizza, Erode – Staff Requesting Payment to Personal GPay Account and Poor Hygiene
Dear Domino’s India Management,
I am writing to raise a formal complaint against your Erode outlet regarding an extremely disappointing customer experience on 19 October 2026.
I waited approximately 25 minutes for my pizza. When the staff member brought my order, he informed me that the card payment system was not working and asked me to transfer the payment to his personal Google Pay account.
As a customer, I was not comfortable transferring money to an employee’s personal account for a purchase made at an established restaurant. I requested an official bill and a proper payment method. The staff member then stated that the order would be cancelled.
This is unacceptable. I had already spent around 25 minutes waiting for my order, and instead of providing an authorised alternative payment method, the staff member offered cancellation when I insisted on proper billing. Customers should not have to face this kind of inconvenience or uncertainty when making a purchase.
Additionally, the outlet was very messy and appeared to have poor hygiene standards. This raised serious concerns about the cleanliness and maintenance of the premises.
I chose Domino’s expecting professional service, transparent transactions, proper billing, and a hygienic environment. Unfortunately, my experience fell far below these expectations.
I request that Domino’s India:
I look forward to receiving a satisfactory response.
Regards,
Vignesh
Erode, Tamil Nadu
Date of visit: 19 October 2026
Dear Domino’s India Management,
I am writing to raise a formal complaint against your Erode outlet regarding an extremely disappointing customer experience on 19 October 2026.
I waited approximately 25 minutes for my pizza. When the staff member brought my order, he informed me that the card payment system was not working and asked me to transfer the payment to his personal Google Pay account.
As a customer, I was not comfortable transferring money to an employee’s personal account for a purchase made at an established restaurant. I requested an official bill and a proper payment method. The staff member then stated that the order would be cancelled.
This is unacceptable. I had already spent around 25 minutes waiting for my order, and instead of providing an authorised alternative payment method, the staff member offered cancellation when I insisted on proper billing. Customers should not have to face this kind of inconvenience or uncertainty when making a purchase.
Additionally, the outlet was very messy and appeared to have poor hygiene standards. This raised serious concerns about the cleanliness and maintenance of the premises.
I chose Domino’s expecting professional service, transparent transactions, proper billing, and a hygienic environment. Unfortunately, my experience fell far below these expectations.
I request that Domino’s India:
- Investigate why the staff member requested payment to his personal Google Pay account, citing a card machine failure.
- Explain why an authorised alternative payment method and proper billing were not provided.
- Investigate the outlet’s cleanliness and hygiene standards.
- Take appropriate corrective action and ensure that other customers do not face similar situations.
- Provide me with a formal complaint reference number and a written response.
I look forward to receiving a satisfactory response.
Regards,
Vignesh
Erode, Tamil Nadu
Date of visit: 19 October 2026