Shruti Menghani
New member
- Company Name
- Dominos
- Product Name
- Classic stuffed garlic bread, dips ,Tandoori parcel and veg parcel
- Loss Amount
- 374.66
- Ratings
Consumer Complaint Against Domino's Pizza for Deficiency in Service
I wish to file a complaint against Domino's Pizza for deficiency in service and unfair trade practices.
On 30 June 2026 at 4:48 A.M., I placed an order through the Domino's app on my brother's phone
. My Order No. was 151, and I paid ₹374.66 online. The order was accepted by the Domino's outlet located at Medicon Arcade, Ground Floor, Shop No. 355, Naroda, Ahmedabad.
After the order was confirmed, the live tracking initially displayed an estimated delivery time of 30 minutes, which later changed to 9 minutes. However, the order was never delivered.
Even after waiting for almost 8 hours, the order status continued to display "9 minutes", with no delivery, no update, and no communication from Domino's. I have screenshots of the order confirmation and the tracking screen showing the repeated "9 minutes" status.
In an effort to resolve the issue, I personally visited the above-mentioned Domino's outlet at approximately 6:00 A.M., only to find that the store was completely closed despite having accepted my order. I also attempted to contact Domino's customer support on 1800 208 1234, the number provided on both the Domino's app and Google. However, I was unable to reach anyone, as the number was temporarily unavailable/out of service.
Despite making every reasonable effort to obtain my order or seek assistance, I neither received the pizza nor any explanation, cancellation, refund, or customer support. Accepting orders while the outlet is closed, displaying misleading delivery timelines, and failing to provide any means of customer support amounts to a clear deficiency in service and an unfair trade practice. This caused me significant inconvenience, mental harassment, loss of time, and unnecessary travel during the early hours of the morning.
I request the Hon'ble Consumer Commission to direct Domino's Pizza to:
1. Refund the full amount of ₹374.66.
2. Award appropriate compensation for the mental harassment, inconvenience, and deficiency in service caused and that we slept without having food.
3. Reimburse the costs incurred in pursuing this complaint.
4. Pass any other order deemed just and proper in the interest of justice.
I am enclosing screenshots of the order confirmation, the order tracking page showing the "9 minutes" status, payment proof, and any other relevant evidence in support of this complaint.
I wish to file a complaint against Domino's Pizza for deficiency in service and unfair trade practices.
On 30 June 2026 at 4:48 A.M., I placed an order through the Domino's app on my brother's phone
. My Order No. was 151, and I paid ₹374.66 online. The order was accepted by the Domino's outlet located at Medicon Arcade, Ground Floor, Shop No. 355, Naroda, Ahmedabad.After the order was confirmed, the live tracking initially displayed an estimated delivery time of 30 minutes, which later changed to 9 minutes. However, the order was never delivered.
Even after waiting for almost 8 hours, the order status continued to display "9 minutes", with no delivery, no update, and no communication from Domino's. I have screenshots of the order confirmation and the tracking screen showing the repeated "9 minutes" status.
In an effort to resolve the issue, I personally visited the above-mentioned Domino's outlet at approximately 6:00 A.M., only to find that the store was completely closed despite having accepted my order. I also attempted to contact Domino's customer support on 1800 208 1234, the number provided on both the Domino's app and Google. However, I was unable to reach anyone, as the number was temporarily unavailable/out of service.
Despite making every reasonable effort to obtain my order or seek assistance, I neither received the pizza nor any explanation, cancellation, refund, or customer support. Accepting orders while the outlet is closed, displaying misleading delivery timelines, and failing to provide any means of customer support amounts to a clear deficiency in service and an unfair trade practice. This caused me significant inconvenience, mental harassment, loss of time, and unnecessary travel during the early hours of the morning.
I request the Hon'ble Consumer Commission to direct Domino's Pizza to:
1. Refund the full amount of ₹374.66.
2. Award appropriate compensation for the mental harassment, inconvenience, and deficiency in service caused and that we slept without having food.
3. Reimburse the costs incurred in pursuing this complaint.
4. Pass any other order deemed just and proper in the interest of justice.
I am enclosing screenshots of the order confirmation, the order tracking page showing the "9 minutes" status, payment proof, and any other relevant evidence in support of this complaint.
