Domino's Deliberate Negligence towards Food Allergy Safety, and Lack of Proper Escalation or Senior Support

Anmoldeep_S

Anmoldeep_S

New member
Company Name
Domino's Pizza
Product Name
Extravaganza Pizza and Lava Cake
Loss Amount
373
Ratings
1.00 star(s)
Hi there,

I am writing to file a formal complaint regarding my recent order and the extremely poor and unsafe experience I had at your outlet (Domino's Pizza, Airport Road, Amritsar).

The issues are as follows:

  1. I placed a delivery order through the Domino’s app. I got free early so i informed the outlet that i would pick it up. When I reached the outlet, my order was not even ready, despite that the order was already being marked as “Delivered” in your system. This is misleading and is an attempt to manipulate delivery timelines and your 30 minute policy.
  2. I had specifically removed jalapeños from my order because I am allergic to them. Despite this clear instruction, the pizza was prepared with jalapeños and was missing the substitute mentioned.
  3. I immediately informed the staff about my allergy and requested a fresh pizza. Instead of preparing a new one, the staff simply manually picked the jalapeños off the existing pizza and handed it back to me. This demonstrates a complete disregard for food safety and allergen handling. For confirmation, I have found a piece of jalapeno while I was eating by trusting Dominos that they made me new one which they broke without any regard.
  4. The dessert included in my order was still frozen and had not been properly baked or prepared, making it unfit for consumption. I could feel the cold with my bare hands.
  5. I have faced this multiple times and everytime i am being lied to my face that it won't happen.
  6. I am now experiencing an allergic reaction after consuming the food, which is extremely concerning and could have resulted in a far more serious medical emergency.
  7. The shift manager on duty was Mr. Deepak Bind, to whom all of these requests were made but he didn't do his job in even a single aspect.
I consider this to be a serious breach of food safety standards and consumer rights. Had my allergic reaction been more severe, the consequences could have been life-threatening.

Accordingly, I demand:
  • A formal investigation into this incident.
  • Strict action against the staff responsible.
  • An written apology and explanation as to why my order was falsely marked as delivered before it was actually handed over.
  • A written response detailing the corrective measures your company will implement to prevent such incidents from happening again.
Please reach me out at the same e-mail if you want to.
Anmoldeep Singh
Dominos Account name: SP
Order number: 53
Outlet: Domino's Pizza, Airport Road, Amritsar
 
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