- Company Name
- Flipkart Internet Private Limited
- Product Name
- Hindware Ripple Plus BLDC 60 IN Chimney
- Loss Amount
- 12000
- Ratings
CHRONOLOGICAL LIST OF DATES AND EVENTS
- 14-08-2026: Purchased Hindware Chimney on Flipkart for Rs. 11,651/-.
- 16-08-2026: Product delivered in a sealed box.
- 20-08-2026: Authorized Hindware technician verified the unit as Dead on Arrival (DOA), officially noting a "P.C.B. DEFECT" on the Job Sheet.
- 21-08-2026: Hindware refused a replacement. The Complainant contacted Flipkart, who unlawfully rejected the return and demanded an impossible "denial slip" from the brand.
- 25-08-2026: Flipkart officially reiterated its absurd demand for a "denial slip" in a formal consumer grievance reply, ignoring the DOA job sheet completely.
- 27-08-2026 to 28-08-2026: Hindware intimidated the Complainant, claiming Flipkart purchases have no warranty and demanding payment for the PCB. The Complainant reported this to Flipkart, who refused to help and merely said to "co-operate with the brand."
- 29-08-2026: Hindware retracted the payment demand but still refused a replacement, insisting only on repairing the DOA unit.
- Present: Both parties are colluding to force a repair. This directly violates Flipkart’s published DOA policy, which promises replacement or refund upon a brand engineer's confirmation.
I mailed to Flipkart and hindware multiple time they are more interested in harrasment then help.
