Ayush Vishnoi
New member
- Seller Name
- Ditch the Guilt
- Company Name
- Ditch the Guilt
- Website Name
- ditchtheguit.fit
- Customer Care Number
- 9004348433
- Loss Amount
- 356
- Ratings
- Opposite Party Address
- 201/202/203/401/401A/405/406 - Navyug Industrial Estate TJ Road, Sewri, Mumbai, Maharashtra 400015
Title: Ditch the Guilt failed to deliver my order and is refusing to provide any customer support or refund
I am filing this complaint against Ditch the Guilt regarding my order for which I paid ₹356.
After successfully placing my order and completing the payment, I received an order confirmation from the company. However, after sending the confirmation, the company completely stopped communicating with me. Since then, I have received no updates regarding my order, no dispatch or shipping details, and the product has not been delivered.
I made several attempts to contact the company to enquire about my order and request a resolution. Unfortunately, all my efforts have been unsuccessful. The contact number provided on the company's website is not reachable, and the customer support email address is also non-functional, making it impossible for consumers to communicate with the company or seek assistance.
Despite paying for the product in good faith, I have neither received my order nor any meaningful response from the company. The company has retained my payment without delivering the product or providing any customer support.
I have preserved all relevant evidence, including:
Thank you.
I am filing this complaint against Ditch the Guilt regarding my order for which I paid ₹356.
After successfully placing my order and completing the payment, I received an order confirmation from the company. However, after sending the confirmation, the company completely stopped communicating with me. Since then, I have received no updates regarding my order, no dispatch or shipping details, and the product has not been delivered.
I made several attempts to contact the company to enquire about my order and request a resolution. Unfortunately, all my efforts have been unsuccessful. The contact number provided on the company's website is not reachable, and the customer support email address is also non-functional, making it impossible for consumers to communicate with the company or seek assistance.
Despite paying for the product in good faith, I have neither received my order nor any meaningful response from the company. The company has retained my payment without delivering the product or providing any customer support.
I have preserved all relevant evidence, including:
- Payment receipt.
- Order confirmation.
- Screenshots of my attempts to contact the company.
- Evidence showing that the contact number and email address provided on the website are not functional or reachable.
- Deficiency in service.
- Failure to deliver the product after accepting payment.
- Failure to provide accessible customer support.
- Failure to resolve a legitimate consumer grievance.
- Refund the full amount of ₹356 paid by me.
- Take appropriate action against the company for failing to provide functional customer support and for not fulfilling its obligations towards consumers.
- Ensure that the company follows fair business practices so that other consumers do not face similar issues.
- I am ready to provide all supporting documents and evidence whenever required.
Thank you.