CELVMUM35013107
New member
- Website Name
- Club exotica
- Customer Care Number
- 8650000424
- Loss Amount
- 120000
- Ratings
Dear Customer Care Department,
I am writing this email to formally register a serious complaint regarding a discrepancy between the membership benefits promised by your marketing representatives at the time of purchase and the actual terms mentioned in the documents provided.
I recently purchased a membership with Club Exotica on 27th July 2026. Below are my membership details for your reference:
* Member ID: CELVMUM35013107
* Name of the Applicant: Vijay Chauhan
* Co-Applicant: Priyanka Adhikani
* Registered Email ID: priyankaadhikori1603@gmail.com
* Registered Contact Number: 8650000424
* Membership Tenure: 5 Years
* Total Nights: 35 Nights / 40 Days
* Amount Paid: ₹1,20,000/-
Nature of Complaint:
At the time of finalizing the membership, your marketing personnel, Mr. Rakesh and Miss Monica, explicitly promised and assured us that the membership would allow up to 6 persons to stay at a time under 3 rooms for the same number of days, along with other complementary perks.
However, upon reviewing the membership agreement/welcome letter documents, it is stated that the capacity is restricted to only 3 Adults or 2 Adults + 2 Kids. This is a severe misrepresentation and entirely contrary to what was discussed and committed by your sales team to secure our enrollment.
To make matters worse, Miss Monica has left the company, and Mr. Rakesh is completely unresponsive to my phone calls and avoids addressing this critical concern.
This kind of misleading commitment at the point of sale is unacceptable. I request you to look into this matter urgently, rectify the accommodation capacity to align with the verbal agreement of up to 6 persons across 3 rooms as promised.
Looking forward to a prompt and satisfactory resolution.
Warm Regards,
Vijay Chauhan
Contact: 8650000424
I am writing this email to formally register a serious complaint regarding a discrepancy between the membership benefits promised by your marketing representatives at the time of purchase and the actual terms mentioned in the documents provided.
I recently purchased a membership with Club Exotica on 27th July 2026. Below are my membership details for your reference:
* Member ID: CELVMUM35013107
* Name of the Applicant: Vijay Chauhan
* Co-Applicant: Priyanka Adhikani
* Registered Email ID: priyankaadhikori1603@gmail.com
* Registered Contact Number: 8650000424
* Membership Tenure: 5 Years
* Total Nights: 35 Nights / 40 Days
* Amount Paid: ₹1,20,000/-
Nature of Complaint:
At the time of finalizing the membership, your marketing personnel, Mr. Rakesh and Miss Monica, explicitly promised and assured us that the membership would allow up to 6 persons to stay at a time under 3 rooms for the same number of days, along with other complementary perks.
However, upon reviewing the membership agreement/welcome letter documents, it is stated that the capacity is restricted to only 3 Adults or 2 Adults + 2 Kids. This is a severe misrepresentation and entirely contrary to what was discussed and committed by your sales team to secure our enrollment.
To make matters worse, Miss Monica has left the company, and Mr. Rakesh is completely unresponsive to my phone calls and avoids addressing this critical concern.
This kind of misleading commitment at the point of sale is unacceptable. I request you to look into this matter urgently, rectify the accommodation capacity to align with the verbal agreement of up to 6 persons across 3 rooms as promised.
Looking forward to a prompt and satisfactory resolution.
Warm Regards,
Vijay Chauhan
Contact: 8650000424