- Dealer Name
- EXCITEL
- Company Name
- EXCITEL BROADBAND
- Customer Care Number
- 91 11 69656965
- Loss Amount
- 2500
- Ratings
- Opposite Party Address
- P-3/34 FIRST FLOOR, BPTP PARK ELITE FLOORS, NEAR D-MART, SECTOR 75 FARIDABAD
Dear Sir,
I am writing to formally complain about the persistent and frequent internet disconnections I have been facing for the past few months.
As someone working from home, a stable connection is vital. These constant interruptions are causing significant frustration and affecting my professional responsibilities. Despite previous complaints, the issue remains unresolved.
Account Details:
User ID: 1290018200
Primary Issue: Frequent Wi-Fi/Fiber disconnection
I request you to thoroughly check my ticket history. You will see a clear pattern of recurring issues that have not been permanently fixed. I am seeking a long-term solution rather than a temporary reboot.
Please investigate the line stability and router health immediately. I look forward to a swift resolution. I am attaching the screenshot of the number of times I have called and the ticket history (77874682) along with the mail.
Inspite of my personal calls to your ground staff Mr. Harjeet Baisla, (Shreeji Cable) Mobile No. +91 99109 43300 they are not sending anyone to rectify the issue.
If this continues to go on like this, I will have no option but to discontinue with your services and search for another provider in my area.
Regards,
PRASAD DAMODARAN
Mobile: 9811193590
I am writing to formally complain about the persistent and frequent internet disconnections I have been facing for the past few months.
As someone working from home, a stable connection is vital. These constant interruptions are causing significant frustration and affecting my professional responsibilities. Despite previous complaints, the issue remains unresolved.
Account Details:
User ID: 1290018200
Primary Issue: Frequent Wi-Fi/Fiber disconnection
I request you to thoroughly check my ticket history. You will see a clear pattern of recurring issues that have not been permanently fixed. I am seeking a long-term solution rather than a temporary reboot.
Please investigate the line stability and router health immediately. I look forward to a swift resolution. I am attaching the screenshot of the number of times I have called and the ticket history (77874682) along with the mail.
Inspite of my personal calls to your ground staff Mr. Harjeet Baisla, (Shreeji Cable) Mobile No. +91 99109 43300 they are not sending anyone to rectify the issue.
If this continues to go on like this, I will have no option but to discontinue with your services and search for another provider in my area.
Regards,
PRASAD DAMODARAN
Mobile: 9811193590