Tenzin
New member
- Company Name
- Red bus
- Website Name
- Redbus
- Loss Amount
- 1205
- Ratings
I booked two tickets for a bus from redBus traveling from bangalore to bylakuppe. The boarding time was 8:16pm. I came to the selected boarding point around 8pm. I tracked the bus from redbus and it was showing that the bus had been delayed. It was expected to reach at 11:20pm so i guessed it was incorrect. I called the number provided on redbus and didn’t pick up. After attempting on other numbers provided one picked up and gave me the driver’s number. The driver told me since i had booked it late (I booked the ticket at around 7:30pm) they didn’t know and they had left early for other boarding points. They asked me to come to another boarding point. Which is around 40-50 minutes ride. I told them I won’t be able to make it and that i want a refund. He said they can’t do anything and implied it’s handled by redbus. I went back to my hostel after 50 min since cabs are expensive and my travel was not an emergency. I contacted there helpline and raised my complaint for refund. He talked with the bus operator and let me know that they were asking me to board from another boarding point. Which I refused and insisted that i want a refund. He said they will revert back to me in 48hrs. After two days I contacted there helpline again and she told me they will revert back to me in 24hrs. Finally after two days redbus helpline calls me and tell me that the bus operator said they had offered me to pay for the ride to another boarding point (which is not true) and is denying to give me full refund (1205rs) and will only refund 500rs. Which I didn’t accept. Redbus helpline talked with the operator again and told me the bus operator is willing to give me a free ticket for my next travel and that they are not willing to give any refund. I didn’t accept it. The helpline told me they can’t do anything the bus operator is denying to give any refund. Then they ignored my complaint.
