DEPOSIT AMOUNT NOT REFUNDED FROM ACT FIBERNET

V

Veerapathira Hariharan S

New member
Dealer Name
ACT fibernet Madurai
Company Name
ACT fibernet
Customer Care Number
9121212121
Loss Amount
1000
Ratings
1.00 star(s)
Opposite Party Address
32/98 A MIDDLE STREET ANUPANADI
Hello sir, I am Veerapathira Hariharan S, I am visiting at 32/98 A Middle Street, Anupanadi 625009.
we had installed ACT Fibernet for past more than 2 years. Nowadays ACT are providing very poor connectivity speed so, we are like to disconnect from it. So i had requested them for the disconnection for the service Ref.No SR11474141419714 (24 January 2025). Form the mail they had talked about the status within 48 hours. As they told the confirmation mail came.

we have contacted to Customer care No 9121212121 for taking them router and refund my initially deposited amount. They are not providing us proper information about it. More than 20 times we had contacted them for this problem but, they literally done nothing to us. This type of acts provides us mental illness and frustration for past 2 months.

We contacted ACT Customer Care, Chennai regarding this problem they also provide me router recovery raised as SR11474147198941 at (17 February 2025). They told us to wait for 3 - 7 working days to refund our money. But as usually not had happened.

please help us for refund our money from this Notorious ACT company.
waiting for your response.
thank you.
 
I'm sorry to hear about the difficulties you're facing in obtaining a refund for your deposit from ACT Fibernet. To address this issue effectively in Consumer Forum, consider the following steps:

  1. Contact ACT Fibernet Customer Support:
    • Email: Send a detailed email to helpdesk@actcorp.in, including your account details and the nature of your refund request.
  2. Escalate the Issue:
    • If initial customer support interactions don't resolve the issue, escalate your complaint to the Nodal Officer, Mrs. Sajala Vasu, at Nodalofficer@actcorp.in. She is available from 9:30 AM to 6:30 PM, Monday to Friday.
  3. Approach the Consumer Forum:
    • If the issue remains unresolved, you can file a complaint with the appropriate consumer forum via E-Jagriti Portal. You need to register and upload all the required documents.
By systematically following these steps, you can seek a resolution to your refund issue with ACT Fibernet.

For any legal assistance feel free to contact us.
Thanks
 
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