- Dealer Name
- DEODAP
- Company Name
- DEODAP
- Product Name
- mulitple
- Customer Care Number
- Not available
- Loss Amount
- 1253
- Ratings
- Opposite Party Address
- DEODAP
Dear Consumer Court
I hope this message finds you well.
I am writing to formally lodge a complaint against Deodap regarding a missing items
Not Working/Defective items
& fake Customer service as wll as Technical glitches of mobile android app.
multiple false claims of tried reaching customer , however customer has not got a single call
Neither Deodap shared any working call helpline made available for customers to reach out to them
faced from my recent order, included multiple products.
The purchase was made through their Android app, available at DeoDap: Wholesale Shopping India | Home, Kitchen, Toys & More | No MOQ. The details of my order are as follows:
Order Number: #262697660
Missing Item:
1.Tortoise pooja holder (Pack of 2) Missing 2
Order Value: Approximately Rs. 45
below is list of Not working / Totally defective items for which all evidences Vedios & Pictures already been shared and followed up via their Ticket as a well as via mail
1. adhesive towel holder
2.wall mounted towel hanger - adhesive rack
3, self adhesive rod - free mount
4.Foldable layer storage rack
5.Hot glue gun
6. expandable duster - pack of 2
Total refund of Rs : 1253
upon raising tkt#2608240433
Courier Blue dart - AWB 77139040263
as of August 28 for those order placed on Aug 20th and received on Aug 26
Despite my numerous attempts to resolve the issue with Deodap, they have failed to provide satisfactory support. I initially trusted that my order would be fulfilled as advertised, but it has come to my attention that the company has not delivered the item in question. I requested a packaging video as proof of shipment, but Deodap stated that maintaining such video data is not feasible on their end. Additionally, they have asked me to provide an unboxing video, which I did not record due to my trust in their delivery process.
I see that Deodap been. Unprofessional, leaving me no choice but to seek intervention from the appropriate government authorities to ensure justice.
Nature of Complaint:
1. Non-Delivery of Paid Item: Deodap has failed to deliver the purchased product.
2. Lack of Transparency and Accountability: despite of providing all details over application complaint tkt and via mail numerous times ,No resolution pdd
3. Unfair Treatment: Deodap's response shifts the burden of proof to the customer, which I find unjust.
4.multiple false claims of tried reaching customer , however customer has not got a single call
Neither Deodap shared any working call helpline made available for customers to reach out to them
5.
I am formally requesting your assistance in investigating this matter and enforcing the necessary actions against the company. I seek either the immediate delivery of the missing item or a full refund of Rs. 1253. I am confident that your department will take the appropriate measures to address this case fairly.
Please let me know if you require any additional information to proceed with the complaint. I look forward to your prompt response and assistance in resolving this matter.
Thank you for your attention to this case.
I hope this message finds you well.
I am writing to formally lodge a complaint against Deodap regarding a missing items
Not Working/Defective items
& fake Customer service as wll as Technical glitches of mobile android app.
multiple false claims of tried reaching customer , however customer has not got a single call
Neither Deodap shared any working call helpline made available for customers to reach out to them
faced from my recent order, included multiple products.
The purchase was made through their Android app, available at DeoDap: Wholesale Shopping India | Home, Kitchen, Toys & More | No MOQ. The details of my order are as follows:
Order Number: #262697660
Missing Item:
1.Tortoise pooja holder (Pack of 2) Missing 2
Order Value: Approximately Rs. 45
below is list of Not working / Totally defective items for which all evidences Vedios & Pictures already been shared and followed up via their Ticket as a well as via mail
1. adhesive towel holder
2.wall mounted towel hanger - adhesive rack
3, self adhesive rod - free mount
4.Foldable layer storage rack
5.Hot glue gun
6. expandable duster - pack of 2
Total refund of Rs : 1253
upon raising tkt#2608240433
Courier Blue dart - AWB 77139040263
as of August 28 for those order placed on Aug 20th and received on Aug 26
Despite my numerous attempts to resolve the issue with Deodap, they have failed to provide satisfactory support. I initially trusted that my order would be fulfilled as advertised, but it has come to my attention that the company has not delivered the item in question. I requested a packaging video as proof of shipment, but Deodap stated that maintaining such video data is not feasible on their end. Additionally, they have asked me to provide an unboxing video, which I did not record due to my trust in their delivery process.
I see that Deodap been. Unprofessional, leaving me no choice but to seek intervention from the appropriate government authorities to ensure justice.
Nature of Complaint:
1. Non-Delivery of Paid Item: Deodap has failed to deliver the purchased product.
2. Lack of Transparency and Accountability: despite of providing all details over application complaint tkt and via mail numerous times ,No resolution pdd
3. Unfair Treatment: Deodap's response shifts the burden of proof to the customer, which I find unjust.
4.multiple false claims of tried reaching customer , however customer has not got a single call
Neither Deodap shared any working call helpline made available for customers to reach out to them
5.
I am formally requesting your assistance in investigating this matter and enforcing the necessary actions against the company. I seek either the immediate delivery of the missing item or a full refund of Rs. 1253. I am confident that your department will take the appropriate measures to address this case fairly.
Please let me know if you require any additional information to proceed with the complaint. I look forward to your prompt response and assistance in resolving this matter.
Thank you for your attention to this case.