- Company Name
- McDonald's
- Product Name
- Mc allo tikki meal
- Loss Amount
- 286
- Ratings
I ordered a **vegetarian meal** from McDonald's, but I was delivered a **non-vegetarian meal** instead. As a vegetarian, this is completely unacceptable and deeply upsetting.
I immediately contacted customer support and requested that the incorrect order be picked up and my correct vegetarian meal be delivered. However, my request was denied. Instead of resolving the issue, I was offered a coupon, which is completely useless to me. When I asked for a refund to my original payment method, that request was also refused.
The customer service experience was extremely disappointing. It took hours to get connected to an agent, and even after being assigned one, the responses were delayed, leaving me waiting while I was hungry. There was no sense of urgency, no accountability, and no genuine effort to resolve the issue.
Delivering a non-vegetarian meal to someone who specifically ordered vegetarian food is a serious mistake. Such errors can violate a person's religious beliefs, personal values, or dietary preferences. Instead of taking responsibility, the platform chose to ignore the seriousness of the issue.
I expect a full refund to my original payment method and appropriate action to ensure that such incidents do not happen to other customers.
I immediately contacted customer support and requested that the incorrect order be picked up and my correct vegetarian meal be delivered. However, my request was denied. Instead of resolving the issue, I was offered a coupon, which is completely useless to me. When I asked for a refund to my original payment method, that request was also refused.
The customer service experience was extremely disappointing. It took hours to get connected to an agent, and even after being assigned one, the responses were delayed, leaving me waiting while I was hungry. There was no sense of urgency, no accountability, and no genuine effort to resolve the issue.
Delivering a non-vegetarian meal to someone who specifically ordered vegetarian food is a serious mistake. Such errors can violate a person's religious beliefs, personal values, or dietary preferences. Instead of taking responsibility, the platform chose to ignore the seriousness of the issue.
I expect a full refund to my original payment method and appropriate action to ensure that such incidents do not happen to other customers.
