HAMZA KHAN
New member
- Dealer Name
- DELHIVERY
- Company Name
- DELHIVERY
- Loss Amount
- 3000
- Ratings
- Opposite Party Address
- UDAIPUR
I did initiate a return request on Zara app for my shoes two days back. Yesterday I got a message that since you're not available for pick up your request is rescheduled for the next day even though I didn't receive a single call from the delivery guy that day. Today I got a call from the delivery guy that he is reaching my location for the pickup. I left my office just to give him the parcel.
As soon as I reached home, I called delivery person to come and get the parcel, he told me come down and give the parcel I won't come upstairs to take the parcel. I insisted him to come up since I was having fever, and every time delivery person has come up to take the parcel. Instead of coming up he started misbehaving with me and told give your parcel to someone who can come up, and I won't take your parcel also he abused me, disconnected my call and stopped picking up my call.
I called him again and instead of taking my parcel he told do whatever you want to do I don't care.
This is the worst harassment I have ever felt from any courier company.
Still my issue is unresolved, status of my return parcel is showing as cancelled without discussing with me.
As soon as I reached home, I called delivery person to come and get the parcel, he told me come down and give the parcel I won't come upstairs to take the parcel. I insisted him to come up since I was having fever, and every time delivery person has come up to take the parcel. Instead of coming up he started misbehaving with me and told give your parcel to someone who can come up, and I won't take your parcel also he abused me, disconnected my call and stopped picking up my call.
I called him again and instead of taking my parcel he told do whatever you want to do I don't care.
This is the worst harassment I have ever felt from any courier company.
Still my issue is unresolved, status of my return parcel is showing as cancelled without discussing with me.