Rama Sisir
New member
- Loss Amount
- 9000
- Ratings
- Opposite Party Address
- Airtel Broadband Chennai Pallikaranai
**Grievance Details**
I am a subscriber of Airtel Broadband under Account No. 20028495861, Fixedline No. 04445863506, and Wi-Fi ID 04424171330_wifi, registered at Block D 10, No. 501, Phase 1, Purva Windermere, Vadakkuppattu, Medavakkam, Chennai - 600100.
On 17 May 2025, I made a full advance payment of ₹9,617 (₹8,617 as Advance Rental Plan and ₹1,000 booking charge) for a 12-month annual contract plan ("Contract Based ARP RC_12mth_PRB @ ₹8150"), covering service up to 16 May 2026, as per Tax Invoice HF2633I002666715.
Despite making a full upfront payment for a promised speed of 100 Mbps, the service suffered severe quality failure. The connection experienced continuous disconnections and heavy speed drops, drastically impacting my professional work and critical online meetings. I logged multiple complaint tickets via the Airtel Thanks app throughout January and February 2026, but the Opposite Party failed to rectify the defect or provide a stable connection.
Consequently, in February 2026, I requested immediate permanent disconnection and a pro-rata refund of the unutilized advance rental for the remaining tenure (February 2026 to 16 May 2026).
The Opposite Party disconnected the service but failed to process the legitimate refund. Despite repeated follow-ups and a 6-month delay, my advance money remains withheld. This constitutes a severe deficiency in service, breach of contract, and unfair trade practice under the Consumer Protection Act, 2019.
Relief Claimed:
* Direct the Opposite Party to refund the pro-rata unutilized advance rental from February 2026 to 16 May 2026.
* Interest at 18% per annum on the withheld amount from February 2026 until realization.
* Compensation of ₹25,000 for mental agony, loss of working hours, and harassment.
* Payment of litigation costs.
I am a subscriber of Airtel Broadband under Account No. 20028495861, Fixedline No. 04445863506, and Wi-Fi ID 04424171330_wifi, registered at Block D 10, No. 501, Phase 1, Purva Windermere, Vadakkuppattu, Medavakkam, Chennai - 600100.
On 17 May 2025, I made a full advance payment of ₹9,617 (₹8,617 as Advance Rental Plan and ₹1,000 booking charge) for a 12-month annual contract plan ("Contract Based ARP RC_12mth_PRB @ ₹8150"), covering service up to 16 May 2026, as per Tax Invoice HF2633I002666715.
Despite making a full upfront payment for a promised speed of 100 Mbps, the service suffered severe quality failure. The connection experienced continuous disconnections and heavy speed drops, drastically impacting my professional work and critical online meetings. I logged multiple complaint tickets via the Airtel Thanks app throughout January and February 2026, but the Opposite Party failed to rectify the defect or provide a stable connection.
Consequently, in February 2026, I requested immediate permanent disconnection and a pro-rata refund of the unutilized advance rental for the remaining tenure (February 2026 to 16 May 2026).
The Opposite Party disconnected the service but failed to process the legitimate refund. Despite repeated follow-ups and a 6-month delay, my advance money remains withheld. This constitutes a severe deficiency in service, breach of contract, and unfair trade practice under the Consumer Protection Act, 2019.
Relief Claimed:
* Direct the Opposite Party to refund the pro-rata unutilized advance rental from February 2026 to 16 May 2026.
* Interest at 18% per annum on the withheld amount from February 2026 until realization.
* Compensation of ₹25,000 for mental agony, loss of working hours, and harassment.
* Payment of litigation costs.