Delayed JioMart Order – No Delivery and No Resolution from Customer Support

M

Murshida

New member
Company Name
JioMart (Reliance Retail Limited)
Product Name
Grocery Order (Amul Butter, Nandini Milk, Britannia Cheese Slices, Modern Hi Fibre Brown Bread) JM6A26E37B01FAD01A08
Loss Amount
295
Ratings
1.00 star(s)
I am filing this complaint against JioMart for failure to deliver my order and for inadequate customer support.

I placed an order on 8 June 2026 at approximately 9:15 PM. The order status showed that it would be delivered on 8 June 2026. However, as of 9 June 2026 at 6:19 PM, the order has still not been delivered.

I contacted JioMart customer care four times regarding this issue. Each time, I was informed that my complaint had been forwarded, but no proper update, resolution, or callback was provided. No delivery executive has contacted me, and I have received no explanation for the delay.

The company has failed to deliver the order within the promised timeline and has not provided effective customer support despite multiple follow-ups. This has caused unnecessary inconvenience.

I request immediate intervention, delivery of the order or refund as applicable, and appropriate action regarding the deficiency in service.

Order ID: JM6A26E37B01FAD01A08
Shipment id : 6A26E37B01FAD06B9BA049S
 

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This complaint is not only about the monetary loss of ₹295. It is also about the inconvenience caused and the deficiency in service provided by JioMart.

I ordered essential grocery items, including milk, bread, butter, and cheese, for daily household use. These are basic necessities that customers expect to receive within the promised delivery timeframe. However, the order was not delivered as promised.

If JioMart is unable to provide delivery service to my location, this should have been clearly communicated before accepting my order and payment. Customers should not be allowed to place orders and make payments if the company cannot fulfill the delivery. At the very least, I should have been informed about any delivery limitations or delays before payment was processed.
Furthermore, despite contacting customer care multiple times, I did not receive any proper explanation, update, or resolution. I was only informed that my complaint had been forwarded. No one contacted me regarding the delay. A simple call, message, or notification informing me of the situation would have been the minimum expected level of customer service.

I believe that companies providing grocery delivery services have a responsibility to either deliver orders within the promised timeframe or proactively inform customers about delays and service limitations. The failure to do so has caused unnecessary inconvenience and reflects poor service standards.
 
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