djrohan9
New member
- Company Name
- makemytrip
- Website Name
- www.makemytrip.com
- Customer Care Number
- 01244628747
- Loss Amount
- 19593
- Ratings
I am writing to formally escalate a serious issue regarding a flight booking made through makemytrip platform on 27th Dec 2025, for 1 passenger from Indigo flight DXB to IXC Round trip. Partial booking was canceled by Airlines. Therefore, raised Special request on 24th March 2026 from Makemytrip App to get the Refund. But, i have not received any refund amount.
I have contacted makemytrip customer care to know the status, but there is no possible way to connect to Makemytrip agents. I am trying contact makemytrip customer care numbers 0124 462 8747 and (0124) 5045105, waited for almost 15 minutes multiple times, but it never connected.
Details of the Transaction done on Makemytrip:
Booking Date:27th dec 2025
Mode of Payment: UPI
Amount Paid: 39,810
Refund Amount Calculated by Makemytrip: 19593
Booking ID: NN2AIOZL19947748572
This experience has not only caused financial loss but also severe mental harassment and disruption to our planned trip.
As per the Consumer Protection Act, 2019, this constitutes to deficiency in service and unfair trade practices. I now demand the following:
Immediate refund of the booking amount of Rs.19593/-
If I do not receive a resolution within 7 working days, I will be filing a complaint with the Consumer Court, Ministry of Consumer Affairs, and escalate this matter publicly via social media and legal channels, including naming the CEO and company representatives involved.
I hope MakeMyTrip values its customers and takes responsibility for its system failures.
I have contacted makemytrip customer care to know the status, but there is no possible way to connect to Makemytrip agents. I am trying contact makemytrip customer care numbers 0124 462 8747 and (0124) 5045105, waited for almost 15 minutes multiple times, but it never connected.
Details of the Transaction done on Makemytrip:
Booking Date:27th dec 2025
Mode of Payment: UPI
Amount Paid: 39,810
Refund Amount Calculated by Makemytrip: 19593
Booking ID: NN2AIOZL19947748572
This experience has not only caused financial loss but also severe mental harassment and disruption to our planned trip.
As per the Consumer Protection Act, 2019, this constitutes to deficiency in service and unfair trade practices. I now demand the following:
Immediate refund of the booking amount of Rs.19593/-
If I do not receive a resolution within 7 working days, I will be filing a complaint with the Consumer Court, Ministry of Consumer Affairs, and escalate this matter publicly via social media and legal channels, including naming the CEO and company representatives involved.
I hope MakeMyTrip values its customers and takes responsibility for its system failures.