Akash Goel
New member
- Seller Name
- Kiaan Marketing, Marasandra and Madnahatti -Venkatapura Villages, Kasaba Hobli, Malur Taluk, Dist -Kolar, Malur, Bangalore, Karnataka, India - 563130
- Product Name
- Realme Narzo 90x 5G
- Website Name
- https://www.flipkart.com
- Loss Amount
- 18055
- Ratings
- Opposite Party Address
- Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560103, Karnataka, India
Subject: Complaint against Flipkart for repeated Delivery Reschedule and non-useful Customer Care Service
To,
Flipkart Team,
I am writing this complaint due to unethical & unprofessional conduct and poor response against my order by Flipkart. I have ordered 2 nos. of mobiles on 09.08.2026 noon, as prepaid order to avoid last minute hassle, and in hope of quick and timely delivery on 12.08.2026 (as visible on portal page while ordering). And the order was made at my end vide Order ID: OD438311362208508100.
The date of my order has been rescheduled to 14.08.2026 within few minutes/hour of order, the same is considered by me as delay as because of ongoing "Freedom Sale" and high nos. of order during the period. However, I was regularly following up the status of movement of my order, and found that both mobiles were picked up from seller at Malur, Karnataka and product has been received at ekart facility within 1:30-2:00 hrs of order from my end. Further, the shipment was dispatched from Malur eKart facility on early morning of 10.08.2026 and reached FarukhNagar facility on 12.08.2026 morning.
After reaching Farukhnagar facility both of my packages were split and one mobile left the facility and reached Delhi Facility and further on Murad Nagar facility on 14.08.2026 and was delivered to me on 14.08.2026 noon, whereas another mobile could not reach Delhi facility by 14.08.2026 and delivery was re-scheduled to 15.08.2026.
At this time I contacted Flipkart customer care service and comes to know that due to some technical glitch one of product is not reached to my nearby facility and all possible measures have been taken and assured that product will be delivered by 15.08.2026. I have asked customer care executive "Deepak" to arrange early delivery of product or arrange call with senior on this topic or raise complaint in this regard, but it was told that the complaint can be raised after over of actual delivery time i.e. 15.08.2026 (re-scheduled by Flipkart).
I was not in position to argue more in this topic and hoped to get delivery by 15.08.2026, however, I have received message at 03:15 hrs on 15.08.2026 that my order is being re-schduled to 18.08.2026 due to unexpected issue. In reference to same again I have contacted to flipkart customer care and asked to arrange call from senior executive.
During call I have been told that due to some issue the delivery is re-scheduled to 18.08.2026 and product will be delivered by 18.08.2026. I asked to provide the details of action taken by customer care after my 1st complaint and it was told that the issue is escalated and under review of back-end team. I requested to arrange conference call with back-end team and course of action taken by flipkart in this regard, but no satisfactory answer has been received. I asked that at present situation it is possible that flipkart can re-schedule this delivery to 22.08.2026 or 25.08.2026 or 30.08.2026 without mentioning any reason and it may affect the purpose of order by me. But the matter was pass over by mentioning that product will be delivered by 18.08.2026, and it was told that back-end team will contact you soon, but no call afterward received at my end in this regard.
Instead of resolving the issue or arranging delivery, it was informed that I would receive an update by WhatsApp when product will received at nearby facility and may be ready for delivey. This is not an acceptable solution when the delay has been caused without detailing exact information of delay by delivery partner or flipkart.
This incident reflects:
I expect an immediate response and resolution.
Sincerely,
Akash Goel
To,
Flipkart Team,
I am writing this complaint due to unethical & unprofessional conduct and poor response against my order by Flipkart. I have ordered 2 nos. of mobiles on 09.08.2026 noon, as prepaid order to avoid last minute hassle, and in hope of quick and timely delivery on 12.08.2026 (as visible on portal page while ordering). And the order was made at my end vide Order ID: OD438311362208508100.
The date of my order has been rescheduled to 14.08.2026 within few minutes/hour of order, the same is considered by me as delay as because of ongoing "Freedom Sale" and high nos. of order during the period. However, I was regularly following up the status of movement of my order, and found that both mobiles were picked up from seller at Malur, Karnataka and product has been received at ekart facility within 1:30-2:00 hrs of order from my end. Further, the shipment was dispatched from Malur eKart facility on early morning of 10.08.2026 and reached FarukhNagar facility on 12.08.2026 morning.
After reaching Farukhnagar facility both of my packages were split and one mobile left the facility and reached Delhi Facility and further on Murad Nagar facility on 14.08.2026 and was delivered to me on 14.08.2026 noon, whereas another mobile could not reach Delhi facility by 14.08.2026 and delivery was re-scheduled to 15.08.2026.
At this time I contacted Flipkart customer care service and comes to know that due to some technical glitch one of product is not reached to my nearby facility and all possible measures have been taken and assured that product will be delivered by 15.08.2026. I have asked customer care executive "Deepak" to arrange early delivery of product or arrange call with senior on this topic or raise complaint in this regard, but it was told that the complaint can be raised after over of actual delivery time i.e. 15.08.2026 (re-scheduled by Flipkart).
I was not in position to argue more in this topic and hoped to get delivery by 15.08.2026, however, I have received message at 03:15 hrs on 15.08.2026 that my order is being re-schduled to 18.08.2026 due to unexpected issue. In reference to same again I have contacted to flipkart customer care and asked to arrange call from senior executive.
During call I have been told that due to some issue the delivery is re-scheduled to 18.08.2026 and product will be delivered by 18.08.2026. I asked to provide the details of action taken by customer care after my 1st complaint and it was told that the issue is escalated and under review of back-end team. I requested to arrange conference call with back-end team and course of action taken by flipkart in this regard, but no satisfactory answer has been received. I asked that at present situation it is possible that flipkart can re-schedule this delivery to 22.08.2026 or 25.08.2026 or 30.08.2026 without mentioning any reason and it may affect the purpose of order by me. But the matter was pass over by mentioning that product will be delivered by 18.08.2026, and it was told that back-end team will contact you soon, but no call afterward received at my end in this regard.
Instead of resolving the issue or arranging delivery, it was informed that I would receive an update by WhatsApp when product will received at nearby facility and may be ready for delivey. This is not an acceptable solution when the delay has been caused without detailing exact information of delay by delivery partner or flipkart.
This incident reflects:
- False status updates by flipkart.
- Failure to attempt delivery as scheduled.
- Misleading information conveyed to customer.
- Unnecessary delay and inconvenience.
- Poor customer service and lack of immediate resolution.
- Investigate and provide course of action by flipkart in this regard.
- Explain why my order is "delayed & reschedule.”
- Deliver my order immediately without any further delay.
I expect an immediate response and resolution.
Sincerely,
Akash Goel