Hotel Delay in check-in

A

Ammanath M Ramachandran

New member
Hotel Name
The Residency Towers, Coimbatore
Website Name
www.theresidency.com
Customer Care Number
0091 7010545035
Loss Amount
30000
Ratings
3.00 star(s)
Opposite Party Address
The Manager, The Residency Towers Hotel 1076 Avinashi Road Coimbatore 641 018
From Dr Ammanath M Ramachandran, Organizing secretary, 27 B Mayflower park Apartments, Munnusami garden street Avinashi road, Coimbatore 641018,, Mobile/ whataap 8870076567, Email amramachandran@yahoo.com

Group booking of about about 52 rooms for event-Calicut Medical College Alumni meeting(KS25) on 14,15,16th Feb 2015 and payment made in advance by 22nd May 2024
Upon arrival , the guests who are elderly citizens of more than 75 years old faced delay up to 4 hours to get into the rooms, causing considerable physical and mental discomfort. This was in-spite of adhering to the direction from the hotel to send photo ID earlier. The event hall size was systematically reduced every day causing causing disruption of our program More over additional expenses were incurred for dismantling stage and decoration for engaging emergency vender

The hotel manager was requested on 17Th Feb 2025 to give apologies for distressed guests and pay financial compensation. There is no reply so far

Humbly request to direct the hotel to apologize and pay compensation
Thank you
 
I'm sorry to hear about the challenges you and your fellow alumni faced during your event at The Residency Towers in Coimbatore. Delays in check-in, especially for elderly guests, and disruptions to scheduled events can cause significant distress. To address these issues, consider the following steps.
  1. Document the Issues:
    • Compile all relevant documents, including booking confirmations, payment receipts, correspondence with the hotel, and any records of the delays and disruptions experienced during the event.
  2. Draft a Formal Complaint:
    • Write a detailed letter to The Residency Towers management outlining the grievances, the impact on your event, and the inconvenience caused to your guests.
    • Request a formal apology and propose appropriate compensation for the distress and additional expenses incurred.
    • Send this letter via registered mail to ensure receipt and keep a copy for your records.
  3. File a Complaint with the Consumer Forum:
    • If the hotel does not respond satisfactorily, you can file a complaint with the District Consumer Disputes Redressal Forum near you.
    • Register at e-jariti portal.
    • Upload all document and a detailed account of the issues faced.
    • The forum can adjudicate on matters of deficiency in service and may award compensation if your claim is upheld.

Contact us in drafting and filing case in the consumer forum.
Thanks
 
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