Deficiency of Service & Unfair Trade Practice – Repeated Flight Cancellations (3 Times) & Non-Refund for PNR OG75UD - SpiceJet

S

Snehal Kriti

New member
Website Name
https://www.spicejet.com/SPICEJ/cd
Loss Amount
18195
Ratings
1.00 star(s)
I had booked a flight from Mumbai to Patna for 7th November 2026.
On 3rd october I got a mail that the flight has been cancelled.
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Then I got an option to book another flight or get a refund in which there was just 1 option which I booked.

On October 10th, the rebooked flight was again rescheduled.
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Further today on 28th October, the flight got cancelled again.
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When I tried booking another flight or get a refund, this is what I got.
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And after that this page is showing service unavailable.
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Due to these repeated cancellations, I suffered severe inconvenience and financial loss, forcing me to arrange alternative travel with another airline at short notice and a significantly higher cost.

As per DGCA regulations and Indian Consumer Protection laws, this repeated failure constitutes a clear deficiency of service. I am explicitly declining any further offers to reschedule and hereby request:
  1. Immediate 100% Cash Refund of the original ticket fare (₹16563) to my original payment source.
  2. Reimbursement of the Fare Difference of ₹1632 paid toward my last-minute alternative flight booking.
Please confirm the processing of my full refund immediately. Should this issue remain unresolved within 7 days, I will proceed with formal proceedings through the National Consumer Helpline (NCH) and the Consumer Disputes Redressal Commission.

Yours Sincerely,
Snehal Kriti
1999kritisnehal@gmail.com
 
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