Himanshu Rathour
New member
- Dealer Name
- Stovecraft
- Company Name
- Pegion
- Product Name
- Pegion Favourite Induction 1800W and Induction Coocker (2L & 3 L)
- Customer Care Number
- +919606290202
- Loss Amount
- 12000
- Ratings
- Opposite Party Address
- Registered address: 81/1, Harohalli
Industrial Area, Kanakapura Taluk, Ramanagara, Karnataka - 562112
Corporate Office: # 30, 2nd cross, CSI
Compound, Mission Road, Bengaluru- 560027
For Customer related queries,
WhatsApp/Call us at +91 63649 14202.
customercare@stovekraft.com
Respected Sir/Madam,
I am filing this formal complaint against Pigeon (Stovekraft Ltd.) and Flipkart for delivering a defective product, non-fulfillment of replacement promises, and severe harassment.
Complainant Name: Himanshu Rathour
Contact Number: 9793161188
Product Name: Pigeon Favorite 1800W Induction Cooktop
Purchase Date & Order ID: 5th July 2026 | Order ID: OD437969897932714100
Pegion (Stovecraft) Ticket - PGN26071003188
NCH (National Consumer Helpline) Docket Number:
1. 10053997
2. 10148747
3. 10052277
Brief Facts of the Case:
Defective Unit Received: The product was non-functional upon delivery on 5th July 2026.
Failed Repair & Unfulfilled Promise: A Pigeon technician inspected the unit and replaced the PCB, but the cooktop still failed to work. Customer support promised a complete replacement within 1 week, which has not been provided to date.
Severe Harassment: Over the past 2.5 months, I have made 150+ calls and sent 50+ emails without any resolution. The issue remains unresolved even after filing a complaint on the National Consumer Helpline (NCH).
Relief Prayed For:
Full Refund: Complete refund of the purchase amount.
Compensation: Compensation of ₹10,000 for mental agony, harassment, and food expenses incurred over the last 2.5 months.
All supporting documents (Invoice, Technician Job Sheet, Call Logs, Email Threads, and NCH Docket Copy) are attached to this email.
Sincerely,
Himanshu Rathour
Cont. No. - 9793161188
Mail - himanshu.rathour013@gmqil.com
Phi 4 , Bindal Enclave, Greater Noida 201310
I am filing this formal complaint against Pigeon (Stovekraft Ltd.) and Flipkart for delivering a defective product, non-fulfillment of replacement promises, and severe harassment.
Complainant Name: Himanshu Rathour
Contact Number: 9793161188
Product Name: Pigeon Favorite 1800W Induction Cooktop
Purchase Date & Order ID: 5th July 2026 | Order ID: OD437969897932714100
Pegion (Stovecraft) Ticket - PGN26071003188
NCH (National Consumer Helpline) Docket Number:
1. 10053997
2. 10148747
3. 10052277
Brief Facts of the Case:
Defective Unit Received: The product was non-functional upon delivery on 5th July 2026.
Failed Repair & Unfulfilled Promise: A Pigeon technician inspected the unit and replaced the PCB, but the cooktop still failed to work. Customer support promised a complete replacement within 1 week, which has not been provided to date.
Severe Harassment: Over the past 2.5 months, I have made 150+ calls and sent 50+ emails without any resolution. The issue remains unresolved even after filing a complaint on the National Consumer Helpline (NCH).
Relief Prayed For:
Full Refund: Complete refund of the purchase amount.
Compensation: Compensation of ₹10,000 for mental agony, harassment, and food expenses incurred over the last 2.5 months.
All supporting documents (Invoice, Technician Job Sheet, Call Logs, Email Threads, and NCH Docket Copy) are attached to this email.
Sincerely,
Himanshu Rathour
Cont. No. - 9793161188
Mail - himanshu.rathour013@gmqil.com
Phi 4 , Bindal Enclave, Greater Noida 201310