SHAIKH AMAN SHAIKH MAZHAR
New member
- Dealer Name
- Reliance Jio Infocomm Limited
- Company Name
- Reliance Jio Infocomm Limited
- Customer Care Number
- 1800-896-9999
- Loss Amount
- 1000
- Ratings
- Opposite Party Address
- Office-101, Saffron, Near Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad, Gujarat
I am facing a total blackout of my Jio AirFiber services (Service ID: 7236796581) for the last 4 consecutive days, along with severe, recurring outages throughout the entire month of May 2026.
Despite multiple automated SMS alerts from Jio admitting to "temporary service interruptions" in my area on May 4th, 9th, 12th, 14th, 20th, 21st, 23rd, and 24th, the company has continuously failed to restore services. They have repeatedly missed their own committed restoration deadlines, constantly pushing the dates forward (e.g., promising restoration by May 21st, then May 23rd, then May 24th/25th).
I have called Jio Fiber customer care three separate times this month to resolve this. Not only did they fail to fix the issue, but the support team also neglected to provide me with any formal Service Request (SR) numbers, leaving me with no official way to track my complaints.
This total lack of internet access and refusal to log my grievances properly constitutes a severe deficiency of service and unfair trade practice, causing me significant professional and personal distress.
Relief Sought:
1. Immediate restoration of my Jio AirFiber internet service.
2. Backdated issuance of my three Service Request (SR) numbers for accountability.
3. A pro-rata refund/billing credit for all the days the service was disrupted or down in May 2026.
Despite multiple automated SMS alerts from Jio admitting to "temporary service interruptions" in my area on May 4th, 9th, 12th, 14th, 20th, 21st, 23rd, and 24th, the company has continuously failed to restore services. They have repeatedly missed their own committed restoration deadlines, constantly pushing the dates forward (e.g., promising restoration by May 21st, then May 23rd, then May 24th/25th).
I have called Jio Fiber customer care three separate times this month to resolve this. Not only did they fail to fix the issue, but the support team also neglected to provide me with any formal Service Request (SR) numbers, leaving me with no official way to track my complaints.
This total lack of internet access and refusal to log my grievances properly constitutes a severe deficiency of service and unfair trade practice, causing me significant professional and personal distress.
Relief Sought:
1. Immediate restoration of my Jio AirFiber internet service.
2. Backdated issuance of my three Service Request (SR) numbers for accountability.
3. A pro-rata refund/billing credit for all the days the service was disrupted or down in May 2026.