Bejugama Prakash Kumar
New member
- Dealer Name
- Bharti Airtel Limited
- Company Name
- Bharti Airtel Limited
- Customer Care Number
- 040-44444121
- Loss Amount
- 7210
- Ratings
- Opposite Party Address
- Bharti Airtel Limited, Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016
DSL- 04023513581_wifi
Account No. 20027209591
Registered Mobile Number: 9490315526
On 26th September, I have upgraded my plan to ₹999 100 mbps plan from Rs 499 (only wifi) and made payment for 6 months of Rs.7210.24 (UTR No.178084553605).
Since the account was not activated and suspended, after calling the customer care twice I had mailed to the support-airtelxtream@airtel.co, and 121@airtel.com for its resolution. Despite making numerous calls and even getting call backs my issue was not resolved. This happened more than 4 to 5 times.
Their support system is powered by AI, which was administered deliberately with limited access, so that it will not understand the real issue, and also to get to their support team at 040-44444121 is cumbersome for their hearing. After many calls they advised me to change the plan to Rs.899/- for which I agreed.
However, the OTT and Airtel Xtream were not being accessed properly, since the audio was completely missing. Again, I was started making calls to their customer care and communicated through their above mentioned Email Ids. After numerous calls they have arranged the one technician, who said that the set-top box is defective, it had to be replaced at a cost of Rs.1500/-.
At this point I got fed up with their attitude and asked for refund of my subscription amount paid in advance for 6 months. In reply they promised that the said plan for 6 months subscription is free and I need not pay the replacement cost and asked me to raise a request in the Airtel app. I tried many times and it did not took my request, the screen shots of which I mailed to above 2 mail Ids. They are not in mood to neither resolve my issue nor refund my subscription amount. Meanwhile a bill was generated to 1st month subscription, though without providing IP TV (or DTH /Airtel Xtream ) and the payment was deducted from the advance paid for 6 months
From this point on wards, instead of changing the set-top box they (Airtel support team) are playing mischief misrepresenting my service request for replacement of Set-top box to picking up of set-top box without any replacement. The mail Id from 121@airtel.com has been making false promises to resolve the issue and was thanking for my patience.
I have been making numerous calls to the Wifi Customer care (040-44444121) without any success.
A few of my Service Request and Follow up request no.s are mentioned hereunder for your reference
011042433275 (SR) : 659223658 (1st F SR)11043756893 (2nd F SR)
In the light of the above, I withdraw from the Airtel Subscription, as such I request you to direct the Airtel authorities to refund my amount paid in advance for 6 months.
Account No. 20027209591
Registered Mobile Number: 9490315526
On 26th September, I have upgraded my plan to ₹999 100 mbps plan from Rs 499 (only wifi) and made payment for 6 months of Rs.7210.24 (UTR No.178084553605).
Since the account was not activated and suspended, after calling the customer care twice I had mailed to the support-airtelxtream@airtel.co, and 121@airtel.com for its resolution. Despite making numerous calls and even getting call backs my issue was not resolved. This happened more than 4 to 5 times.
Their support system is powered by AI, which was administered deliberately with limited access, so that it will not understand the real issue, and also to get to their support team at 040-44444121 is cumbersome for their hearing. After many calls they advised me to change the plan to Rs.899/- for which I agreed.
However, the OTT and Airtel Xtream were not being accessed properly, since the audio was completely missing. Again, I was started making calls to their customer care and communicated through their above mentioned Email Ids. After numerous calls they have arranged the one technician, who said that the set-top box is defective, it had to be replaced at a cost of Rs.1500/-.
At this point I got fed up with their attitude and asked for refund of my subscription amount paid in advance for 6 months. In reply they promised that the said plan for 6 months subscription is free and I need not pay the replacement cost and asked me to raise a request in the Airtel app. I tried many times and it did not took my request, the screen shots of which I mailed to above 2 mail Ids. They are not in mood to neither resolve my issue nor refund my subscription amount. Meanwhile a bill was generated to 1st month subscription, though without providing IP TV (or DTH /Airtel Xtream ) and the payment was deducted from the advance paid for 6 months
From this point on wards, instead of changing the set-top box they (Airtel support team) are playing mischief misrepresenting my service request for replacement of Set-top box to picking up of set-top box without any replacement. The mail Id from 121@airtel.com has been making false promises to resolve the issue and was thanking for my patience.
I have been making numerous calls to the Wifi Customer care (040-44444121) without any success.
A few of my Service Request and Follow up request no.s are mentioned hereunder for your reference
011042433275 (SR) : 659223658 (1st F SR)11043756893 (2nd F SR)
In the light of the above, I withdraw from the Airtel Subscription, as such I request you to direct the Airtel authorities to refund my amount paid in advance for 6 months.