rahuldubeyguna
New member
- Dealer Name
- JioFiber
- Company Name
- Reliance Jio Infocomm Limited
- Customer Care Number
- 1800-896-9999
- Loss Amount
- 0
- Ratings
- Opposite Party Address
- Reliance Jio Infocomm Limited
Office of the Appellate Authority (Madhya Pradesh & Chhattisgarh)
Reliance Corporate IT Park, Building No. 4A, 3rd Floor,
Airoli, Navi Mumbai, Maharashtra – 400708
CONSUMER COMPLAINT AGAINST RELIANCE JIOFIBER
Subject: Deficiency in Service, Unreasonable Delay in Resolution, Lack of Accountability, and Mental Harassment by JioFiber.
Complainant:
Rahul Dubey
Registered Jio Number: +91-7542355790
Complaint Details:
I wish to lodge a formal complaint against Reliance JioFiber for severe deficiency in service, repeated failure to resolve a technical issue, lack of accountability, and the inconvenience and mental harassment caused to me as a customer.
My JioFiber connection became non-functional and remained unavailable for more than 6 days. During this period, I raised multiple complaints through customer care, WhatsApp support, email support, grievance channels, and appellate authorities. Despite repeated follow-ups, the issue remained unresolved for an unreasonably long period.
The following issues were experienced:
I respectfully request that the appropriate authority direct Reliance JioFiber to:
The prolonged outage, repeated assurances without action, missed commitments, and lack of accountability have caused significant mental harassment, frustration, stress, and inconvenience.
I was compelled to spend several days continuously following up with customer care, WhatsApp support, technicians, grievance officers, and appellate authorities merely to obtain updates regarding a service for which I had already paid.
The uncertainty, repeated delays, and failure to provide accurate information caused unnecessary mental pressure and inconvenience to me and my family.
I have preserved records of service requests, emails, SMS communications, and complaint history, which can be submitted as supporting evidence.
I request that appropriate action be taken against the service deficiency and that suitable relief be granted.
Complainant:
Rahul Dubey
Jio Number: +91-7542355790
Place: Guna, Madhya Pradesh
Subject: Deficiency in Service, Unreasonable Delay in Resolution, Lack of Accountability, and Mental Harassment by JioFiber.
Complainant:
Rahul Dubey
Registered Jio Number: +91-7542355790
Complaint Details:
I wish to lodge a formal complaint against Reliance JioFiber for severe deficiency in service, repeated failure to resolve a technical issue, lack of accountability, and the inconvenience and mental harassment caused to me as a customer.
My JioFiber connection became non-functional and remained unavailable for more than 6 days. During this period, I raised multiple complaints through customer care, WhatsApp support, email support, grievance channels, and appellate authorities. Despite repeated follow-ups, the issue remained unresolved for an unreasonably long period.
The following issues were experienced:
- Continuous service outage for more than 6 days despite having an active paid subscription.
- Multiple complaints and service requests were raised, but no effective resolution was provided.
- The assigned technician was often unreachable and did not provide proper updates regarding the repair status.
- Commitments regarding engineer visits and resolution timelines were repeatedly missed or delayed.
- My complaint was closed despite the issue not being resolved, forcing me to reopen the request and continue following up.
- Customer care repeatedly provided standard responses such as "the issue has been forwarded to the concerned team" and "the issue will be resolved soon," without providing any actual solution.
- No clear explanation was provided regarding the root cause of the issue or the reason for the prolonged delay.
- Significant time, effort, and productivity were lost due to continuous follow-ups, calls, emails, and escalations.
- The overall handling of the complaint demonstrated poor coordination, lack of ownership, and inadequate customer support.
- SR000037L617
- SR000037WMPZ
I respectfully request that the appropriate authority direct Reliance JioFiber to:
- Provide a detailed explanation regarding the delay in resolving the complaint.
- Compensate me for the entire period during which the service remained unavailable.
- Refund or credit the charges corresponding to the downtime.
- Compensate for the inconvenience, loss of time, and mental harassment caused due to repeated follow-ups and lack of resolution.
- Take corrective action to ensure that customer complaints are not closed without actual resolution and customer confirmation.
The prolonged outage, repeated assurances without action, missed commitments, and lack of accountability have caused significant mental harassment, frustration, stress, and inconvenience.
I was compelled to spend several days continuously following up with customer care, WhatsApp support, technicians, grievance officers, and appellate authorities merely to obtain updates regarding a service for which I had already paid.
The uncertainty, repeated delays, and failure to provide accurate information caused unnecessary mental pressure and inconvenience to me and my family.
I have preserved records of service requests, emails, SMS communications, and complaint history, which can be submitted as supporting evidence.
I request that appropriate action be taken against the service deficiency and that suitable relief be granted.
Complainant:
Rahul Dubey
Jio Number: +91-7542355790
Place: Guna, Madhya Pradesh
Attachments
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