sravansasi
New member
- Dealer Name
- Tcl
- Company Name
- Tcl
- Product Name
- 65t8c
- Customer Care Number
- 18004190622
- Loss Amount
- 53990
- Ratings
- Opposite Party Address
- TTE Technology India Private Limited,
A Wing- 112 And 113, Kanakia Boomerang,
Chandivali Farm Road, Andheri East,
Mumbai- 400072, India.
I purchased a TCL 65-inch Smart TV (Model: 65T8C) from Amazon on 18 April 2026. The television is still under warranty and has developed a serious display defect within a few months of purchase.
The TV initially displays the TCL logo normally when powered on, but within a few seconds the screen becomes dark/blank, making the television unusable. The issue persists despite normal usage and indicates a possible manufacturing or hardware defect.
I reported the issue to TCL and a service case was registered with the following details:
TCL Case ID: IN2607191211227336777
However, it has been more than 10 days since the complaint was registered, and the issue remains unresolved. Despite repeated follow-ups, I have not received a satisfactory resolution, repair, replacement, or clear timeline for rectification.
The television is still under warranty, and I am being deprived of the use of a costly consumer product due to the delay in service support. I believe this constitutes a deficiency in service and failure to honor warranty obligations.
I respectfully request immediate intervention and appropriate relief, including:
I request that the manufacturer and seller be directed to resolve this matter promptly and provide a permanent solution without further delay.
Thank you.
The TV initially displays the TCL logo normally when powered on, but within a few seconds the screen becomes dark/blank, making the television unusable. The issue persists despite normal usage and indicates a possible manufacturing or hardware defect.
I reported the issue to TCL and a service case was registered with the following details:
TCL Case ID: IN2607191211227336777
However, it has been more than 10 days since the complaint was registered, and the issue remains unresolved. Despite repeated follow-ups, I have not received a satisfactory resolution, repair, replacement, or clear timeline for rectification.
The television is still under warranty, and I am being deprived of the use of a costly consumer product due to the delay in service support. I believe this constitutes a deficiency in service and failure to honor warranty obligations.
I respectfully request immediate intervention and appropriate relief, including:
- Expedited repair of the television at no cost, or
- Replacement of the defective unit with a new television, or
- Refund of the purchase amount if repair or replacement cannot be completed within a reasonable timeframe.
I request that the manufacturer and seller be directed to resolve this matter promptly and provide a permanent solution without further delay.
Thank you.