Neha@1507
New member
- Dealer Name
- Company We
- Company Name
- Symphony Limited
- Product Name
- Cooler
- Customer Care Number
- 01206901901
- Loss Amount
- 11999
- Ratings
- Opposite Party Address
- Symphony House, FP12-TP50, Bodakdev, Off Sarkhej - Gandhinagar Highway, Ahmedabad, Gujarat, 380059
Dear Sir,
I am writing to express my deep disappointment and absolute frustration with my recent purchase from the official Symphony website. My Wife bought a Symphony cooler on 2nd June 2026, which was delivered to me on 15th June 2026. Unfortunately, the product was completely defective right out of the box.
I registered a complaint on the very same day of delivery. The following day, a service technician visited my house and confirmed that the PCB is not working and needs a total replacement. He promised to return and fix it within a couple of days.
Since that day, no one has shown up. Here is the reality of my experience with Symphony so far:
I request Symphony to immediately arrange for either:
I expect a swift response to this email.
My Details:
Neha & Sachin
I am writing to express my deep disappointment and absolute frustration with my recent purchase from the official Symphony website. My Wife bought a Symphony cooler on 2nd June 2026, which was delivered to me on 15th June 2026. Unfortunately, the product was completely defective right out of the box.
I registered a complaint on the very same day of delivery. The following day, a service technician visited my house and confirmed that the PCB is not working and needs a total replacement. He promised to return and fix it within a couple of days.
Since that day, no one has shown up. Here is the reality of my experience with Symphony so far:
- No WhatsApp Support: I have raised multiple follow-up complaints on the Symphony WhatsApp customer care number, but I have received zero helpful responses.
- Ignored Calls: I have called your service center manager over 100 times to follow up, but my calls are completely ignored.
- Zero Customer Satisfaction: This was my very first purchase from Symphony. I bought this cooler to relieve my family from the intense summer heat. Instead, your defective product is currently lying packed in my store room, entirely useless.
I request Symphony to immediately arrange for either:
- A brand-new, fully functional replacement unit, OR
- A reverse pickup of this defective item and a full refund of my money.
I expect a swift response to this email.
My Details:
- Name: Neha Vadhotiya
- Contact Number: 8750042444
- Order Number: #164126
- Complaint Ticket Number: GH15062601373
- Delivery Address: villa no-15 7th park view gaur yamuna city yamuna expressway. Sector 19, YEIDA, greater noida.
Neha & Sachin